ServiceNow Business Systems Developer
Armanino LLP1 day ago
Chicago, IL, USA +14 moreSenior
Base Salary
$134k - $211k/yr
Responsibilities
- Design, build, test, and support ServiceNow automation solutions for ITSM, end-user support, and infrastructure operations.
- Develop workflows, integrations, catalog automations, scripts, and reusable components using ServiceNow tools.
- Automate enterprise processes involving provisioning, access management, endpoint services, cloud operations, monitoring, patching, backup, and security workflows.
- Integrate ServiceNow with cloud, identity, endpoint, monitoring, HR, CRM, and financial systems using APIs, IntegrationHub, MID Server, and orchestration tools.
- Apply AI and automation technologies to triage, routing, knowledge management, fulfillment, reporting, and operational decision-making.
- Improve automation reliability through error handling, logging, retry logic, operational reporting, data quality controls, CMDB alignment, and supportability practices.
- Follow solution design, development, testing, peer review, documentation, change control, release management, security, governance, and architecture standards.
- Monitor and optimize automation performance, scalability, and user adoption while troubleshooting production issues and implementing improvements.
- Collaborate with ITSM, End User Support, infrastructure, and cross-functional teams to deliver scalable and secure automation solutions.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent practical experience.
- At least 5 years of experience in infrastructure engineering, cloud operations, ServiceNow development, IT operations, AI automation, or infrastructure automation.
- Hands-on experience with ServiceNow Flow Designer, IntegrationHub, MID Server, ITSM, Service Catalog, scripting, APIs, and integrations.
- Experience supporting enterprise infrastructure, cloud platforms, identity management, endpoint technologies, monitoring, and security operations.
- Experience using automation technologies, AI tools, low-code/no-code platforms, scripting, or APIs to improve operational processes.
- Experience supporting End User Support, ITSM, service desk, or enterprise operations teams.
- Experience with Azure, Microsoft 365, Entra ID, Intune, and enterprise cloud platforms.
- Strong understanding of CMDB, asset management, governance, and change management processes.
- Knowledge of AI-driven automation, copilots, agents, and workflow automation platforms.
- Preferred qualifications include ServiceNow Certified System Administrator, ServiceNow Certified Application Developer, ITSM, ITOM, IntegrationHub, or related ServiceNow certifications.
- Experience in large enterprise environments with standardized operational and governance practices is preferred.
- Strong documentation, troubleshooting, and process improvement skills are preferred.
Benefits
- Medical, dental, and vision coverage.
- Generous paid time off and paid sick time.
- Flexible work arrangements.
- 401(k) with profit sharing.
- Wellness program.
- Generous parental leave.
- 11 paid holidays.
- Eligible employees at certain levels may participate in a discretionary long-term financial incentive plan subject to plan rules.
About Armanino LLP
Armanino LLP provides audit, tax, transaction and valuation services plus governance, risk and compliance and Microsoft Dynamics consulting to mid-market and enterprise clients. Founded in 1969 and headquartered in San Ramon, California, the private partnership operates in an alternative practice structure: Armanino LLP performs attest work while Armanino Advisory LLC delivers tax and consulting. It is ranked among the Top 20 U.S. CPA and consulting firms.