22 hours ago
Remote, Armenia +5 moreMid Level
Responsibilities
- Investigate and resolve production infrastructure incidents.
- Monitor email and alerts during the agreed CET coverage window.
- Acknowledge incoming incidents or requests within 30 minutes and begin troubleshooting promptly.
- Troubleshoot AWS, Linux, Docker, and MySQL environments.
- Diagnose and resolve MySQL replication issues.
- Restore service availability and document resolution steps.
- Perform root cause analysis when required.
Requirements
- Experience administering AWS EC2, Linux, particularly Ubuntu, Docker, Docker Compose, and MySQL.
- Experience troubleshooting MySQL replication and AWS infrastructure.
- Experience with production incident response and on-call support.
- Knowledge of CloudWatch, Application Load Balancers, and CloudFront.
- Strong operational troubleshooting skills.
- Preferred experience with Terraform, Packer, Percona PMM, PagerDuty, Site24x7, backup and recovery operations, and root cause analysis.
- Nice-to-have experience troubleshooting Java and PHP applications and using Prometheus, Grafana, Datadog, or New Relic.
- Knowledge of high-availability MySQL design and observability architecture is a plus.
Benefits
- Remote workplace in Kazakhstan.
- Occasional support engagement requiring only a few hours of active work per month in most cases.
- Approximately 12 hours per day of on-call availability aligned with the CET time zone.
- Only time actively spent working on incidents or requests is paid; standby time is unpaid.
Categories
DevOpsSite Reliability
About Intetics
Intetics provides custom software development, quality assurance, and distributed engineering teams for enterprises and tech-driven companies. Its services span application and mobile development, systems integration, data processing, and GIS solutions, delivered via project work or dedicated offshore teams. Founded in 1995 and headquartered in Naples, Florida, the privately held firm holds ISO 9001 and ISO 27001 certifications.