24 hours ago
Cork, IrelandEntry Level
Responsibilities
- Diagnose complex customer issues across the NetApp ONTAP portfolio, with an initial emphasis on core analysis.
- Debug filesystem problems, identify root causes, and develop recovery approaches for data or systems.
- Examine system logs, system status information, memory dumps, and NetApp ONTAP source code.
- Communicate with support personnel, escalation managers, development engineers, and customers to resolve issues.
- Develop software fixes and enhancements for NetApp ONTAP.
- Provide occasional holiday or weekend coverage as needed.
Requirements
- Bachelor of Science in Engineering, Computer Science, or a similar field.
- 1–2 years of experience.
- Experience programming in C and debugging with GDB.
- Experience with shell or Python scripting.
- Strong problem-solving, troubleshooting, and analytical skills.
- Strong customer focus and the ability to learn new technologies.
- Excellent verbal, written, and interpersonal communication skills.
Benefits
- Regular daytime work schedule with possible holiday and weekend coverage.
About NetApp
NetApp builds data storage and data management software and hardware for enterprises, including ONTAP-powered all-flash arrays and hybrid cloud services that integrate with AWS, Azure, and Google Cloud. It sells systems and subscriptions that support backup, disaster recovery, databases, and container/Kubernetes workloads. Founded in 1992 and headquartered in San Jose, California, NetApp is a public company listed on NASDAQ.