SRE Engineer
Simmons Bank24 hours ago
Indianapolis, IN, USASenior
Responsibilities
- Design, implement, and support enterprise observability, monitoring, telemetry, event management, alerting, and service health capabilities across hybrid technology environments.
- Establish standards for metrics, logs, traces, synthetic monitoring, dashboards, alert severity, thresholds, ownership, routing, escalation, and response.
- Partner with service owners to identify dependencies, address monitoring gaps, define service-level indicators and objectives, and improve operational readiness.
- Develop dashboards, reports, and reliability scorecards covering availability, performance, capacity, risk, and customer impact.
- Reduce operational noise through alert tuning, correlation, suppression, automation, and reusable monitoring patterns.
- Develop automation for telemetry deployment, incident triage, remediation, reporting, validation, and platform administration.
- Provide advanced support during major incidents and translate post-incident findings into corrective actions.
- Analyze capacity, performance, resilience, and recurring failure patterns and recommend improvements to architecture, redundancy, recovery, deployment, and monitoring.
- Participate in architecture and production-readiness reviews and maintain telemetry, runbooks, escalation paths, capacity plans, and recovery procedures.
- Maintain standards and documentation, train teams, and provide technical guidance on observability and reliability practices.
Requirements
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field, or an equivalent combination of education and experience.
- Five or more years of progressive experience in site reliability engineering, observability, infrastructure, cloud, systems, DevOps, platform engineering, or a related discipline.
- Hands-on experience with enterprise monitoring, observability, event management, logging, or application performance monitoring platforms.
- Experience designing dashboards, alerts, telemetry integrations, monitoring standards, and service health reporting for production technology environments.
- Experience with PowerShell, Python, APIs, infrastructure as code, or comparable automation technologies.
- Working knowledge of metrics, logs, traces, events, and distributed-systems troubleshooting.
- Strong analytical, troubleshooting, documentation, communication, and cross-functional collaboration skills.
- Preferred experience with LogicMonitor, Dynatrace, Datadog, Splunk, New Relic, Azure Monitor, Application Insights, Grafana, Prometheus, or OpenTelemetry.
- Preferred experience with Microsoft Azure, VMware, Windows Server, Linux, enterprise storage, backup, networking, hybrid infrastructure, and ServiceNow or another enterprise IT service management platform.
- Preferred knowledge of automated remediation, event correlation, service discovery, monitoring as code, service-level objectives, reliability reporting, ITIL, incident and problem management, change management, disaster recovery, and operational readiness practices; relevant technical certifications are preferred.