2 days ago
San José, Costa RicaSenior
Responsibilities
- Own the technical health, adoption, and business results of a focused portfolio of enterprise accounts.
- Lead complex Zuora solution design across subscription billing, revenue recognition, quote-to-cash, data models, Zuora Workflow, and API integrations.
- Build AI-assisted proofs of concept and turn successful prototypes into durable customer solutions.
- Use SQL and data analysis within customer environments to identify root causes, validate data, and resolve problems.
- Coordinate with Product, Engineering, and Support while maintaining accountability and customer communication through resolution.
- Help customers adopt AI in billing and finance workflows, including connections between MCP servers, AI agents, and SaaS platforms.
- Share workflows, proofs of concept, and patterns with teammates and coach others on AI-enabled ways of working.
Requirements
- Strong experience in SaaS or enterprise software through implementation, solution consulting, solution architecture, technical account management, or similar customer-facing technical work.
- Demonstrated experience leading complex solution design or system integrations and building working prototypes.
- Strong SQL, REST/SOAP API integration design, data modeling, and business process design skills.
- Daily practical use of AI tools for prototyping, proofs of concept, data analysis, and system architecture, with understanding of MCPs in SaaS.
- Ability to connect technical work to customer business outcomes and demonstrate ownership, attention to detail, and executive presence.
- Preferred experience with Zuora Billing, Revenue, CPQ, or Workflow, or with billing, revenue recognition, or quote-to-cash systems.
- Working knowledge of Salesforce, NetSuite, Workday, SAP, Oracle, and other ERP, CRM, and finance systems is preferred.
- Familiarity with Python, JavaScript, or JSONata and Salesforce Apex development is preferred.
- A background in finance, accounting, or revenue operations is preferred.
Benefits
- Competitive compensation, variable bonus, performance-based rewards, and retirement programs are typically offered, with specific offerings varying by country.
- Medical, dental, and vision insurance are typically provided.
- Generous flexible time off, paid holidays, wellness days, and a company-wide year-end break are typically provided.
- Paid parental leave, including fully paid leave for eligible employees subject to local policy, is typically provided.
- Learning and development stipend, mental wellbeing resources, and volunteer and charitable donation-matching opportunities may be available.
- The role is based in Zuora’s Heredia, Costa Rica office and requires office days every week.
Tech Stack
Categories
Forward Deployed
About Zuora
Zuora builds subscription management and monetization software—billing, payments, revenue recognition, and analytics—for companies with recurring or usage-based offerings. It sells a multi-product SaaS platform and APIs to launch products, automate invoicing and collections, and close the books. Founded in 2007 and headquartered in Redwood City, California, the company was acquired by Silver Lake in 2024 after previously trading on the NYSE.