Solution Expert

9 months ago

Remote, France or Paris, FranceMid Level

Responsibilities

Manage a portfolio of 10 enterprise customers and up to 30 active projects simultaneously.
Support strategic customers throughout their contracts with technical and functional expertise.
Lead complex integrations involving APIs, SSO, flat files, and third-party tools.
Provide technical guidance on integrating the learning platform into customers’ technical environments and troubleshoot issues.
Conduct solution audits, redesign platform architecture, and provide high-level recommendations.
Deliver professional services from the company’s service catalog.
Develop repeatable processes, contribute to the knowledge base, and collaborate with the partner ecosystem.
Support Customer Success partners and pitch the value of the 360Learning platform.

At least 3 years of professional consulting experience, preferably in a customer-facing role such as Level 2 or 3 support, technical consulting, or technical account management.
Previous deployment experience with SaaS products, ideally HR-related products.
Project management skills.
Understanding and experience with APIs and SSO configuration and troubleshooting.
Ability to communicate with both highly technical and less technical stakeholders.
Strong organizational, analytical, prioritization, and problem-solving abilities across multiple customer implementations.
Full professional proficiency in French, English, and German.

Base salary, variable compensation, and equity are included in the compensation package.
Work-from-home stipend, RTT, lunch vouchers, medical insurance, gym subscription, and one month of parental leave for the second parent.
Flexible hours and the possibility of fully remote work anywhere in France.
The company has six active employee resource groups and promotes an inclusive workplace.

201-500 employees