Solution Expert
360Learning10 months ago
Remote, France or Paris, FranceMid Level
Responsibilities
- Manage a portfolio of 10 enterprise customers and up to 30 active projects simultaneously.
- Support strategic customers throughout their contracts with technical and functional expertise.
- Lead complex integrations involving APIs, SSO, flat files, and third-party tools.
- Provide technical guidance on integrating the learning platform into customers’ technical environments and troubleshoot issues.
- Conduct solution audits, redesign platform architecture, and provide high-level recommendations.
- Deliver professional services from the company’s service catalog.
- Develop repeatable processes, contribute to the knowledge base, and collaborate with the partner ecosystem.
- Support Customer Success partners and pitch the value of the 360Learning platform.
Requirements
- At least 3 years of professional consulting experience, preferably in a customer-facing role such as Level 2 or 3 support, technical consulting, or technical account management.
- Previous deployment experience with SaaS products, ideally HR-related products.
- Project management skills.
- Understanding and experience with APIs and SSO configuration and troubleshooting.
- Ability to communicate with both highly technical and less technical stakeholders.
- Strong organizational, analytical, prioritization, and problem-solving abilities across multiple customer implementations.
- Full professional proficiency in French, English, and German.
Benefits
- Base salary, variable compensation, and equity are included in the compensation package.
- Work-from-home stipend, RTT, lunch vouchers, medical insurance, gym subscription, and one month of parental leave for the second parent.
- Flexible hours and the possibility of fully remote work anywhere in France.
- The company has six active employee resource groups and promotes an inclusive workplace.
Categories
Solutions Engineering
About 360Learning
360Learning builds an enterprise learning platform that combines LMS and LXP features to help companies capture internal expertise and deliver training to employees, customers, and partners. Sold as B2B SaaS, it offers collaborative authoring, AI-assisted content creation, automation, and integrations with HRIS/ERP tools. Founded in 2013 and headquartered in New York, the privately held company serves global enterprises across North America and Europe, with ecosystem partnerships including SAP and Workday.