1 day ago
Pune, IndiaSenior / Staff+
H1B Sponsor
Responsibilities
- Configure, customize, and deploy Conversational AI solutions based on business requirements.
- Build and maintain integrations using APIs and modern web technologies.
- Implement and optimize bot behaviors using conversational design best practices.
- Support testing, validation, and go-live activities for customer solutions.
- Diagnose and resolve complex technical issues across SaaS applications.
- Produce documentation including specifications and deployment materials.
- Collaborate with Implementation Engineers and Project Managers on solution design.
- Participate in customer workshops to clarify technical details.
Requirements
- Bachelor’s degree in a technical or business field or equivalent work experience.
- 8+ years of professional experience, with 1+ years in digital channels or AI/Bot applications preferred.
- Strong proficiency in JavaScript; familiarity with Python is a plus.
- Solid understanding of REST API integration patterns and modern authentication standards.
- Ability to interpret API documentation and troubleshoot integrations.
- Strong understanding of conversational UX and prompt engineering techniques.
- Clear written and verbal communication skills for customer engagement.
- Willingness to work in US shift hours (5 PM – 2 AM IST).
Benefits
- Flexible work model with 2 days in-office and 3 days remote each week.
- Opportunities for internal career growth across multiple roles and locations.
- Collaborative and creative work environment.