Delivery Solutions Architect
Databricks2 months ago
Tokyo, JapanSenior
Responsibilities
- Lead technical account strategies and execution plans for prioritized customer use cases from post-technical win through production.
- Own technical delivery across onboarding, enablement, adoption, go-live, and consumption for complex customer accounts.
- Act as the first technical contact for production and go-live issues, escalating to specialized experts when needed.
- Coordinate Databricks sales, field engineering, shared services, user education, onboarding, technical services, support, professional services, product, and engineering teams.
- Create strategic roadmaps and execution plans covering use-case delivery, user growth, product adoption, cloud cost control, tuning and optimization, and executive governance.
- Navigate product and engineering teams for new product innovations, private previews, and upgrades.
- Provide internal and external KPI updates on usage, customer health, investment status, risks, product adoption, and use-case progression.
- Build executive relationships, lead customer stakeholders, and drive growth across assigned customers and use cases.
Requirements
- 8+ years of experience accountable for technical project or program delivery in data and AI.
- Programming experience in Python, SQL, or Scala.
- Experience in a customer-facing pre-sales, technical architecture, customer success, or consulting role.
- Understanding of solution architecture for distributed data systems.
- Experience attributing business value and outcomes to project deliverables.
- Experience managing technical programs or projects, including account, stakeholder, and resource management accountability.
- Experience resolving complex escalations with senior customer executives.
- Experience conducting open-ended discovery workshops, creating strategic roadmaps, performing business analysis, and managing complex programs or projects.
- Track record of overachievement against quota, goals, or similar objective targets.
- Full professional proficiency in Japanese is mandatory; business-level English proficiency is preferred.
Benefits
- The position is hybrid and based in Tokyo, Japan.
- Databricks offers comprehensive region-specific benefits and perks; details vary by region.
About Databricks
Databricks builds a cloud-based data and AI platform centered on the lakehouse architecture, combining data engineering, analytics, and machine learning with Apache Spark, Delta Lake, and MLflow. It sells subscriptions and cloud services to enterprises that need to unify data pipelines and develop large-scale AI and analytics. Founded in 2013 by the creators of Apache Spark and headquartered in San Francisco, the company is privately held and serves organizations across many industries.