13 days ago
Responsibilities
- Provide customer guidance and technical assistance under supervision, including reactive remote or onsite support.
- Assist with software product installations, configurations, troubleshooting, and problem analysis.
- Contribute to customer deliverables, documentation, and technical solutions that customers can implement, test, and maintain.
- Support customer meetings, solution design reviews, presentations, and education on product features, upgrades, patches, and best practices.
- Complete assigned development and efficiency tasks, including automation and streamlined processes.
- Monitor assigned timelines and/or budgets and follow standard procedures to escalate issues.
- Learn to identify new service offerings and sales opportunities based on customer requirements.
Requirements
- Build foundational knowledge of Oracle technologies, products, services, best practices, and relevant industry trends.
- Ability to complete assigned tasks, collect and review information, troubleshoot common errors, and document technical solutions under guidance.
- Ability to collaborate with team members and support customer and stakeholder needs.
- Willingness to learn through training, feedback, and changing technical requirements.
- Certain U.S.-based or U.S. customer- or client-facing roles may require immunization or occupational health compliance and/or drug testing.
Benefits
- Medical, dental, and vision insurance, including expert medical opinion.
- Short-term and long-term disability, life insurance, AD&D, and supplemental life insurance.
- Health care and dependent care Flexible Spending Accounts.
- Pre-tax commuter and parking benefits.
- 401(k) Savings and Investment Plan with company match.
- Paid vacation, 11 paid holidays, and paid sick leave.
- Paid parental leave and adoption assistance.
- Employee Stock Purchase Plan, financial planning, group legal, and voluntary insurance benefits.
- US-based employees complete identity verification involving collection and processing of biometric information, with accommodations potentially available following individualized assessment.
Categories
Solutions Engineering
About Oracle
Oracle builds database technology, enterprise applications, and Oracle Cloud Infrastructure for companies and governments. Its business spans cloud subscriptions, software licenses, and support services across ERP, HCM, CX, and industry suites, plus NetSuite. Founded in 1977 and headquartered in Austin, Texas, Oracle is a public company traded on the NYSE and serves global customers migrating and running critical workloads in its cloud.