21 hours ago
New York, NY, USAMid Level
Responsibilities
- Build and configure reporting forms that satisfy state-specific compliance requirements.
- Develop configurable forms and reporting workflows to reduce customization while meeting customer requirements.
- Partner with Customer Success, Solutions Engineering, Product, Engineering, and customers to translate reporting needs into scalable technical solutions.
- Troubleshoot customer reporting and compliance challenges and identify product improvement opportunities.
- Write and maintain JavaScript and JSON scripts for form configuration and automation.
- Help establish engineering standards, processes, and best practices for a new team.
- Improve internal documentation and tooling for building, maintaining, and scaling compliance reporting solutions.
Requirements
- Professional experience working in the public safety technology space.
- Experience building or configuring forms, workflows, or reporting solutions.
- Experience with scripting and configuration technologies such as JavaScript and JSON or similar languages.
- Forms.io experience is strongly preferred.
- Strong problem-solving skills and the ability to translate customer requirements into technical solutions.
- Experience collaborating across Engineering, Product, Customer Success, and other cross-functional teams.
- Strong communication skills and the ability to work directly with customers when needed.
Benefits
- Fully remote within Mark43's approved hiring states, including approved locations in the United States, Canada, and the UK.
- Hybrid work is available for employees who prefer offices in New York, Boston, or Manchester, UK.
Tech Stack
Categories
Solutions Engineering
About Mark43
Mark43 builds cloud-based public safety software—computer-aided dispatch, records management, and analytics—for state, local, and federal agencies, delivered as a SaaS platform. Founded in 2012 and headquartered in New York, the privately held company helps agencies replace legacy on-prem systems to streamline incident response, reporting, and data sharing across jurisdictions.