BEES

Support Engineer

BEES
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21 hours ago
Campinas, BrazilMid Level

Responsibilities

  • Design, build, deploy, monitor, and improve new and existing services.
  • Develop change-management, release, automation, observability, logging, alerting, and anomaly-detection processes.
  • Monitor production systems, quickly mitigate incidents, and use scripts, automation, and infrastructure scaling to resolve issues.
  • Raise third-party support tickets, maintain runbooks, conduct root-cause analysis, and help prevent recurring incidents.
  • Collaborate with infrastructure, security, and operations teams on scalable, secure, resilient systems and aligned processes.
  • Define SLOs and error budgets and contribute to capacity planning and access-management processes.

Requirements

  • University degree in a computing-related field such as Computer Engineering, Computer Science, Information Systems, or Systems Analysis and Development.
  • Strong fundamentals in object-oriented design, data structures, algorithms, and problem solving.
  • Hands-on experience with CI/CD tools such as Azure DevOps and ArgoCD.
  • Experience with SRE and Support Engineering methodology or culture.
  • Experience with Kubernetes, Docker, Azure, RabbitMQ, AWS, Java, Python, and monitoring tools such as New Relic, DataDog, and Grafana.
  • Advanced written and spoken English communication skills.
  • Experience with Agile projects and DevOps-oriented environments.

Benefits

  • Remote work arrangement with a night shift from 16:00 to 1:30.
  • Performance-based bonus, attendance bonus, days off, and scholarship benefits, subject to applicable rules.
  • Private pension plan, meal allowance, health, dental, and life insurance.
  • Medicine discounts, WellHub partnership, childcare subsidies, and discounts on Ambev products.
  • Casual office and dress code, Clube Ben partnership, school materials assurance, and transport allowance.

Tech Stack

Categories

DevOpsSite Reliability
BEES

About BEES

501-1,000 employees

BEES builds a B2B digital commerce and marketplace platform for small and medium retailers to order products, manage invoices, and track deliveries from AB InBev and partner suppliers. The business supports online ordering, promotions, and data-driven sales tools across 29 countries. Created by and owned by AB InBev, BEES is headquartered in Rotkreuz, Zug, and focuses on digitizing distributor-to-retailer workflows in beverage and adjacent categories.

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