Senior Solutions Engineer
Enterprise Bot2 months ago
Zürich, SwitzerlandSenior
Responsibilities
- Partner with Sales to understand customer requirements and design tailored AI automation solutions.
- Deliver product demonstrations, proof-of-concepts, presentations, technical discovery sessions, and architecture proposals.
- Translate business requirements into scalable, secure, and maintainable solution architectures and integration plans.
- Collaborate with Engineering during pilots and implementations to support technical delivery.
- Provide technical validation and support during key sales-cycle phases, customer engagements, and escalations.
- Build trusted customer relationships, advise on technical matters, identify risks, and help resolve technical challenges.
- Collaborate with Product, Engineering, and Customer Success to align roadmap priorities with customer feedback.
- Create technical enablement materials, training sessions, and playbooks.
- Represent Enterprise Bot at industry events, webinars, and conferences and contribute to market thought leadership.
Requirements
- Bachelor’s degree in Computer Science, Engineering, Business, or a related field; a master’s degree is preferred.
- At least 5 years of experience in Pre-Sales, Solutions Engineering, or similar roles, including at least 2 years at a senior level.
- Proven experience in B2B SaaS or AI-automation environments; conversational AI, RPA, or cloud-based automation experience is a strong plus.
- Hands-on experience with voice technologies such as ACD and IVR workflows is required.
- Ability to communicate complex technical concepts to technical and non-technical audiences.
- Native-level German or Swiss-German proficiency and strong English communication skills are required.
- French and Spanish proficiency is an advantage.
- Strong understanding of enterprise systems, including CRM, ERP, cloud infrastructure, and APIs.
- Excellent communication, presentation, and relationship-building skills.
- Ability to manage multiple priorities and perform under pressure in a fast-paced, high-growth environment.
- Hands-on experience with CRM or presales tools such as Salesforce or HubSpot is preferred.
- Familiarity with AWS, Azure, or Google Cloud and related certifications is preferred.
- Understanding of NLP, automation workflows, or integration frameworks such as REST and GraphQL is preferred.
- Experience with enterprise-scale solution delivery and customer success collaboration is preferred.
Benefits
- Opportunity to work on AI automation and conversational AI solutions for global enterprises and Fortune 500 clients.
- Diverse, global, collaborative company culture with opportunities for creativity and professional advancement.
- Competitive salary and scope for further advancement.
- Open-feedback culture, flat hierarchy, and an environment combining purpose, challenge, and fun.
About Enterprise Bot
Enterprise Bot builds GenAI-powered conversational automation for enterprises, including virtual agents for chat, voice, and email triage, with integrations into Salesforce, Genesys, and BSI. The privately held company sells its software to financial services, transport, and insurance organizations to deflect support, assist agents, and automate back-office workflows. Founded in 2016 and headquartered in Zurich, it serves customers such as Generali, SIX Group, ÖBB, LNER, NS International, and SWICA across Europe and Asia.