Twilio

Principal, Machine Learning Engineer (L5)

Twilio
Apply
17 hours ago
Remote, IndiaStaff+

Responsibilities

  • Build new functionality for a rapidly adopted product.
  • Design and execute rigorous experiments from ambiguous ideas within weeks.
  • Research state-of-the-art LLM orchestration, retrieval strategies, and data-driven personalization.
  • Build large-scale ML systems and cloud-based services with high-volume data and real-time inference paths.
  • Integrate current AI development stacks and focus engineering effort on core differentiation.
  • Raise the team’s technical bar through mentorship, design reviews, and engineering standards without formal management authority.

Requirements

  • 10+ years of applied ML/AI experience and a track record of owning technically ambitious systems end to end.
  • Proficiency in Python.
  • Experience building cloud-based services on AWS, GCP, or Azure.
  • Experience working with high-volume data, streaming or real-time inference paths, and multiple data stores.
  • Deep expertise designing, architecting, and deploying production-grade ML/AI systems, including LLM orchestration, embedding models, and vector stores.
  • Strong foundations in statistical machine learning algorithms, transformer models, and LLMs.
  • Ability to operate in ambiguous 0-to-1 environments with a strong bias for action.
  • Strong communication and collaboration skills.
  • Preferred experience building autonomous agents with multi-turn conversations and long-term context consistency.
  • Preferred background in predictive modeling of user behavior, experiment design, and causal or counterfactual methods for partially randomized settings.
  • Experience working on globally distributed teams is preferred.

Benefits

  • Remote-first role based in Karnataka, Tamil Nadu, Telangana State, Maharashtra, or New Delhi, India.
  • Occasional travel may be required for project or team meetings, customer meetings, team gatherings, or functional off-sites.
  • Benefits include competitive pay, generous time off, parental and wellness leave, healthcare, a retirement savings program, and volunteering and donation support; offerings vary by location.
Twilio

About Twilio

5,001-10,000 employees

Twilio builds a cloud customer-engagement platform centered on programmable communications APIs for SMS, voice, WhatsApp, email, and verification, plus Segment CDP and the Flex contact center. It sells usage-based and subscription SaaS to developers and enterprises to embed messaging, calling, authentication, and data-driven marketing into apps. Founded in 2008 and headquartered in San Francisco, Twilio is a public company listed on the NYSE.

Contact me