Senior Observability Architect | USA PST| Remote

Grafana

about 1 month ago

Remote, United States

Senior / Staff+

Base Salary

$205k - $245k/yr

Responsibilities

Serve as the primary technical point of contact for a portfolio of Grafana customers.
Design the observability maturity journey of customers and assist them on that path.
Provide expert-level troubleshooting and guidance to drive adoption.
Conduct regular technical reviews and health checks to ensure client success.
Advise clients on best practices and strategies for leveraging our technology.
Collaborate with clients to develop and execute technical roadmaps.
Identify opportunities for clients to optimize their cost and expand their use of our solutions.
Develop and maintain strong, long-term relationships with key stakeholders.
Drive the adoption and effective use of our product suite within your customer portfolio.
Act as the voice of the customer within the company.
Conduct training sessions and workshops to educate clients on our technology.
Develop and deliver technical documentation, guides, and tutorials.
Work alongside account teams to conduct regular reviews with customers.
Prepare and present reports on client metrics, achievements, and areas of focus.

Bachelor’s degree in Computer Science, Information Technology, Math or a related field.
Experience deploying and operating Kubernetes.
5+ years of experience in a technical support, technical account management, or consulting role.
Strong understanding of observability solutions, with Grafana, Prometheus, and Loki as a plus.
Proven ability to manage multiple clients and projects simultaneously.
Excellent problem-solving and analytical skills.
Outstanding communication and interpersonal skills.
Experience with relevant tools and technologies, e.g., CRM software and ticketing systems.
Ability to travel as needed to meet with clients (up to 25%).
Some observability expertise, preferably at the architect level.
First-class written and oral communication skills.
A passion for solving technical challenges and providing creative solutions.

100% Remote, Global Culture promoting collaboration.
Opportunities for career growth and development.
Transparent communication and open decision-making.
High trust, low ego culture valuing outcomes over optics.
In-person onboarding to help new employees thrive.
Global annual leave policy of 30 days per annum, including Grafana Shutdown Days.

GrafanaKubernetesPrometheus