18 hours ago
Bengaluru, IndiaSenior
Responsibilities
- Lead technical discovery and architect sophisticated proof-of-value engagements for Cisco CCaaS solutions.
- Act as the technical authority on Cisco’s Contact Center ecosystem, including omnichannel routing and AI-driven agent assistance.
- Understand customer goals and design and validate solutions that deliver measurable business outcomes.
- Partner with account managers and customers to support strategic sales opportunities in the India market.
- Mentor and enable the broader India solutions engineering community on CCaaS, AI, WFM, and QM technologies.
- Provide customer and market feedback to Cisco’s global engineering and business units to influence product direction.
Requirements
- At least 5 years of experience in pre-sales engineering or a similar deep technical role.
- At least 5 years of broad and deep technical knowledge in CCaaS architectures, omnichannel routing, and contact center workflows across on-premises and cloud deployments.
- Demonstrated experience designing and implementing AI-enabled customer engagement solutions such as virtual agents, sentiment analysis, or automated self-service optimization.
- Experience building positive relationships with customers and partners in the India market.
- Excellent communication and presentation skills.
- Bachelor’s degree in Computer Science, Engineering, or a related field.
- Preferred: experience with CRM, WFM, and QM solutions; automation, APIs, programmability, JavaScript, Python, and REST APIs; public speaking and technical writing; and relevant certifications such as CCIE Collaboration or cloud architecture certifications from AWS, Azure, or GCP.
Categories
Solutions Engineering
About Cisco
Cisco designs and sells networking, security, and collaboration platforms for enterprises, service providers, and governments, spanning routers and switches, Wi‑Fi, firewalls, zero‑trust, observability, and cloud-managed IT (Meraki) plus Webex. Its business model mixes hardware, software subscriptions, and support/consulting services. Founded in 1984 and headquartered in San Jose, California, Cisco is a public company traded on Nasdaq and serves customers across data centers, campuses, and service provider networks.