6 days ago
Wrocław, PolandEntry Level
Responsibilities
- Prioritize and deliver customer service while performing advanced troubleshooting and resolving complex bugs for internal sales teams and Google advertisers.
- Collaborate with Sales, Engineering, and Product teams to build automation frameworks that detect and prevent product bugs and issues.
- Prototype and develop tools that facilitate troubleshooting of customer issues and standard use cases.
- Collaborate with Engineering teams on infrastructure launches.
- Manage escalations, communicate customer issues and trends to internal and external stakeholders, and advocate for systemic product improvements.
Requirements
- Bachelor's degree or equivalent practical experience.
- At least 1 year of experience with security assessments, security design reviews, or threat modeling.
- At least 1 year of coding experience in one or more general-purpose programming languages.
- At least 1 year of experience working with web technologies such as HTML, CSS, JavaScript, HTTP, and networks.
- Experience with data analysis and visualization using SQL-like query languages.
- Preferred: 2 years of experience developing troubleshooting tools, such as monitoring or diagnostic tools.
- Preferred: experience with machine learning infrastructure, mobile app operating systems, mobile app data analytics products, and debugging issues using debug logs.
- Ability to communicate technical problems to technical and non-technical audiences.
Benefits
- Poland-based annual pay of zł206000–zł211000 PLN, plus a 15% bonus target, equity, and benefits.
- Work location is Poland; no remote or hybrid arrangement is stated.
Tech Stack
Categories
Solutions Engineering
About Google
Google builds consumer and enterprise software and services including Search, Android, YouTube, Chrome, Maps, Gmail, and Google Cloud. Its business model centers on digital advertising and paid cloud, software, and hardware offerings (e.g., Pixel and Nest) for consumers, developers, and organizations. Founded in 1998 and headquartered in Mountain View, California, Google operates globally as a subsidiary of Alphabet Inc.