2 months ago
San Francisco, CA, USA or New York, NY, USAMid Level
H1B sponsor
Base Salary
$180k - $225k/yr
Responsibilities
- Partner with account executives to deliver tailored customer demos and prototypes.
- Develop technical expertise in Generative AI and large language model applications for enterprise use cases.
- Resolve technical challenges and secure the customer’s technical win.
- Engage with customers daily to understand needs and design appropriate solutions.
- Create Scopes of Work by translating customer challenges into actionable project plans.
- Support initial post-sales implementation with forward-deployed Software and Machine Learning Engineers.
- Collaborate with AEs and Product/PM teams on customer-specific feature requests.
- Drive initiatives to improve the efficiency and effectiveness of the Solutions Engineering team.
Requirements
- Have a strong engineering background and prior client-facing pre- or post-sales experience.
- Have development experience with Python, Java, or other web development languages.
- Have technical experience with enterprise SaaS, cloud technology, finance, fintech, or similar industries involving end-customer engagement.
- Be able to independently unblock technical issues in the field with customers.
- Demonstrate strong technical presentation skills with executives and engineers.
- Communicate effectively across internal and external organizations.
- Demonstrate intellectual curiosity, empathy, and the ability to operate at high velocity.
- Generative AI, forward-deployed engineering, or machine learning experience is preferred.
Benefits
- Comprehensive health, dental, and vision coverage.
- Retirement benefits.
- Learning and development stipend.
- Generous paid time off.
- Potential commuter stipend depending on eligibility.
- Full-time position located in San Francisco, New York, or Seattle according to the posting subtitle.
- A 90-day waiting period applies before reconsideration for the same role.
About Scale AI
Scale AI builds data annotation services and AI development tools for enterprises and government agencies, sold as a platform and managed services. Its products include the Scale Generative AI Platform for building and evaluating agents and the Data Engine for collecting, curating, and labeling training data, including RLHF and model evaluation. Founded in 2016 and headquartered in San Francisco, the company is privately held and works across domains from computer vision to LLM applications.