Responsibilities
- Provide L2/L3 production support for RPGLE-based IBM i applications and resolve incidents within defined SLAs.
- Develop, debug, maintain, and enhance applications using RPGLE, RPG IV, Free Format RPG, CLLE, SQLRPGLE, and Embedded SQL.
- Work with DB2/400 database objects, SQL queries, data access, data corrections, and data-related incidents.
- Monitor and support batch jobs, job scheduling, dependencies, application performance, and production processing.
- Perform root-cause analysis and implement permanent fixes for recurring application, data, interface, and job issues.
- Coordinate with business users and technical teams on issue resolution, testing, releases, deployments, and production validation.
- Participate in code reviews, test execution, post-release verification, change implementation, and incident or release activities.
- Maintain technical documentation, support procedures, incident records, knowledge articles, and operational runbooks.
- Identify improvements to application stability, automation, performance, support efficiency, batch reliability, and operational sustainability.
Requirements
- At least 5 years of professional experience in RPGLE development, IBM i/AS400 application support, or a related technical role.
- Bachelor’s degree in Computer Science, Information Technology, or a related field; equivalent relevant professional experience may be considered.
- Strong hands-on expertise with RPGLE, RPG IV, Free Format RPG, CLLE, SQLRPGLE, DB2/400, Embedded SQL, debugging, and batch processing.
- Demonstrated experience with L2/L3 production support, incident management, SLAs, production releases, performance tuning, monitoring, and production validation.
- Experience developing, optimizing, and troubleshooting SQL queries, database objects, and Embedded SQL within RPGLE programs.
- Experience with ticketing and incident-management tools such as ServiceNow, JIRA, Remedy, or equivalent platforms.
- Experience across development, testing, deployment, monitoring, troubleshooting, and production validation activities.
- Familiarity with Agile delivery practices, change management, structured issue escalation, and service-level agreements.
- Ability to create and maintain technical documentation, support procedures, knowledge articles, and operational runbooks.
- Understanding of secure application development, access control, role-based permissions, auditability, controlled production changes, and data-handling requirements.
- Preferred experience with automation, monitoring, release management, testing, source management, deployment, modernization, hybrid environments, or continuous improvement initiatives.
- Banking, financial services, insurance, or payments experience is preferred; ITIL knowledge is also preferred.
Benefits
- Flexible workplace arrangements, mentoring, internal mobility, and learning and development programs are available.
- Synechron is an equal opportunity and affirmative action employer committed to diversity, equity, and inclusion.
About Synechron
At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our Synechron Labs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,000+, and has 55 offices in 20 countries within key global markets. For more information on the company, please visit our website:www.synechron.com.