Responsibilities
- Own the technical account plan, milestones, adoption priorities, value-realization path, and expansion opportunities for a portfolio of education customers.
- Lead discovery with executives, academic leaders, researchers, faculty, administrators, and technical teams to identify and prioritize institutional AI use cases.
- Design Applied AI architectures covering models, applications, institutional data, identity, integrations, security, privacy, governance, evaluation, and deployment.
- Guide technical evaluations, demonstrations, workshops, prototypes, and proofs of value through responsible production adoption.
- Develop adoption roadmaps with workstreams, sequencing, milestones, stakeholder ownership, governance, risks, success measures, and change-management needs.
- Build trusted relationships with senior institutional stakeholders and coordinate Deployment Engineering, implementation, enablement, Product, Research, education specialists, partners, and other delivery teams.
- Track adoption, usage, account health, production readiness, and customer impact while identifying risks and repeatable education architectures.
- Provide field insights to Product, Engineering, and Research and identify opportunities to expand AI workflows across education institutions.
Requirements
- Significant experience in customer-facing technical roles such as solutions architecture, solutions engineering, technical account leadership, AI deployment, or technical customer success.
- Experience guiding complex organizations from technical evaluation through production adoption and measurable value realization.
- Strong software and cloud architecture foundations, including APIs, distributed systems, data integration, identity, security, and privacy.
- Understanding of modern AI systems, frontier LLM models, agentic applications, model evaluation, retrieval, or enterprise AI workflows.
- Ability to prototype and work confidently with APIs, SDKs, and languages such as Python or JavaScript.
- Ability to develop technical account plans, prioritize complex customer portfolios, and connect adoption to measurable outcomes.
- Strong communication and stakeholder-management skills across executives, academic leaders, business stakeholders, and hands-on engineers.
- Meaningful experience with education technology, higher education, K–12 systems, research institutions, or similarly mission-driven and consensus-oriented environments is preferred.
Benefits
- London-based hybrid work model requiring three days in the office per week.
- Relocation assistance is offered.
- Reasonable accommodations are available for applicants with disabilities.
Tech Stack
Categories
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. AI is an extremely powerful tool that must be created with safety and human needs at its core. OpenAI is dedicated to putting that alignment of interests first — ahead of profit. To achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. Our investment in diversity, equity, and inclusion is ongoing, executed through a wide range of initiatives, and championed and supported by leadership. At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.