Forward Deployment Engineer
SolarWinds8 hours ago
Manila, PhilippinesMid Level
Responsibilities
- Engage customers to understand business priorities, technical requirements, operational challenges, and transformation goals.
- Architect and validate tailored solutions, including complex Proof of Concept and Proof of Value engagements.
- Demonstrate AI-assisted workflows, intelligent operations, automation, and data-driven decision support.
- Use scripting and automation to create prototypes, integrations, technical validations, and lightweight production-oriented workflows.
- Deliver hands-on configuration, troubleshooting, deployment, and installation support in customer environments.
- Advise customers and internal teams throughout deployment, remove technical blockers, and support early adoption success.
- Capture customer feedback and field insights to influence product direction, enablement, and repeatable best practices.
- Maintain technical expertise across observability, hybrid IT operations, automation, and AI-related capabilities while mentoring peers and enabling partners and support teams.
Requirements
- Hands-on scripting and automation experience with one or more of Python, PowerShell, Bash, or API-based integrations.
- Ability to communicate with both basic users and technically advanced Network Administrators and System Administrators.
- Strong understanding of observability, IT operations, infrastructure monitoring, hybrid IT, automation, incident response, or related operational technologies.
- Working knowledge of AI-focused technology trends and their practical application to IT operations, observability, automation, or customer workflows.
- Experience moving from customer problem discovery through prototyping, validation, and solution refinement in ambiguous environments.
- Strong technical depth, sales acumen, customer engagement, communication, presentation, analytical, reasoning, and troubleshooting skills.
- Experience with cloud platforms such as AWS and Azure, including IaaS, PaaS, SaaS, and hybrid or distributed architectures.
- Bachelor’s degree in Business, Computer Science, Engineering, Information Technology, or a related discipline, or equivalent professional experience.
- 4+ years of experience in technical pre-sales or post-sales, technical support, solutions engineering, solutions architecture, technology consulting, software engineering, or a related role, or an equivalent combination of education and experience.
- 3+ years in a dedicated customer-facing technical pre-sales or post-sales, solutions engineering, solutions architecture, forward-deployed, or technical consulting role is preferred.
- Experience with enterprise or strategic customers, observability, infrastructure or network monitoring, cloud operations, ITSM, automation, incident response platforms, and customer-product feedback loops is preferred.
- Experience with modern automation, orchestration, infrastructure-as-code, or workflow tooling is preferred.
- Relevant AWS, Azure, Kubernetes, networking, security, automation, SolarWinds, Network+, CCENT, CCNA, MCSE, or SCP certifications are preferred.
- Knowledge of DNS, IIS, Apache, FTP servers, email servers, database systems administration, TCP/IP, SMTP, FTP, HTTP, SNMP, API, WinRM, Syslog, and SSH is preferred.
- Experience installing, servicing, and administering medium to large multi-server environments is preferred.
Tech Stack
Categories
Forward Deployed
About SolarWinds
SolarWinds builds IT operations and observability software used by IT departments and MSPs to monitor networks, servers, databases, applications, logs, and help desks. It sells subscriptions and licenses for on-premises and SaaS products such as SolarWinds Observability and the Orion Platform; founded in 1999 and headquartered in Austin, Texas, the company is publicly traded on the NYSE under the ticker SWI.