Technical Specialist
InterSystems4 months ago
Windsor, United KingdomMid Level
Responsibilities
- Develop and provide technical support for software customizations, interfaces, reports, extracts, data migrations, upgrades, and conversions.
- Liaise with clients and business analysts on enhancement requests, new or modified reports, and acceptance issues.
- Advise and assist Project Managers during implementations and manage outstanding issues before and after go-live.
- Troubleshoot technical issues and perform performance analysis for related systems and utilities.
- Support and test InterSystems utilities, including patching and print services.
- Produce technical documentation, reference materials, installation instructions, user guides, knowledge-base articles, specifications, and training materials.
- Participate in on-site technical implementations, client-site training, and a 24-hour extended support service.
- Travel to client sites and implementation partners, including hospitals and laboratories, as required.
Requirements
- Knowledge of web-oriented languages including HTML and JavaScript.
- Experience with SQL, data analysis, and database methodologies.
- Ability to design and write technical documents and develop training materials.
- Understanding of Internet and Intranet concepts.
- Experience with client-focused interaction and the ability to lead and deliver results within defined time frames.
- Good presentation and communication skills and the ability to conduct technical training.
- Ability to work in a multicultural team, work outside office hours, and travel internationally when required.
- University degree or equivalent work experience.
- Desirable: HL7 programming experience, InterSystems and healthcare systems experience, and knowledge of Health Information Exchange standards and best practices.
- Desirable: ability to evaluate and use AI-augmented workflows, AI-assisted support tools, effective prompts for LLM-based tools, and AI-powered developer or diagnostic tools.
Benefits
- Office-based work in the UK.
- Client-site and implementation-partner travel may be required, including international travel.
- Participation in a 24-hour extended support service and availability outside normal office hours.
Tech Stack
Categories
Solutions Engineering
About InterSystems
InterSystems builds data platforms and healthcare software for enterprises and public-sector providers, including the InterSystems IRIS database, HealthShare interoperability suite, and TrakCare electronic health record. It sells licenses, cloud services, and support to customers in healthcare, financial services, manufacturing, and supply chain. Founded in 1978 and headquartered in Boston, the privately held company serves organizations in 80+ countries.