AI Solutions Engineer
John Wiley & Sons19 days ago
Hoboken, NJ, USAMid Level
Base Salary
$88k - $123k/yr
Responsibilities
- Work directly with business teams to identify repetitive or manual workflows and define clear problem statements, success measures, and solution approaches.
- Build automation and AI solutions using Power Automate, Power Apps, Copilot Studio, AI Builder, Dataverse, and existing Wiley systems.
- Use document extraction, summarization, retrieval, and agents with appropriate accuracy checks.
- Integrate solutions with SharePoint, Teams, Outlook, Salesforce, Power BI, and line-of-business systems through connectors and APIs.
- Prototype solutions quickly, then support security review, testing, monitoring, production rollout, and handoff.
- Create maintainable solutions that business teams can own, document, and manage without hidden dependencies.
- Teach business users through hands-on sessions, pairing, and practical guides.
- Track hours saved, error rates, and adoption, and share reusable patterns with the Automation and AI Enablement team.
- Follow Platform Engineering standards, environments, hosting, and governance, including PartyBus where required.
Requirements
- At least 3 years of experience building business automation or internal tools relied on by real users.
- Hands-on experience with Microsoft Power Platform, including Power Automate cloud and desktop flows and Power Apps, plus Dataverse or SharePoint as a data layer.
- Practical experience delivering working solutions with LLMs or AI services such as Azure OpenAI, Copilot Studio, AI Builder, or a model API, including prompt design and output checks.
- Experience using scripting for integration and automation with Python, PowerShell, JavaScript, or similar technologies.
- Ability to call REST APIs and handle JSON.
- Experience working directly with nontechnical stakeholders through discovery, process mapping, and plain-language explanation of trade-offs.
- Ability to select simple configured solutions when appropriate and work independently within engineering standards for security, testing, and documentation.
- Preferred Microsoft certifications include PL-200, PL-400, or AI-102.
- Preferred experience includes UiPath or Power Automate Desktop, retrieval-augmented generation, document intelligence, agent frameworks, publishing or research, and prior forward-deployed, solutions-engineering, or embedded-consulting work.
Benefits
- Meeting-free Friday afternoons support focused work and professional development.
- The employer offers a comprehensive benefits package and promotes continual learning and internal mobility.
- The role is deployed into business teams and moves from team to team as solutions become operational and owned.
Tech Stack
Categories
Forward DeployedSolutions Engineering
About John Wiley & Sons
John Wiley & Sons (Wiley) is a global research and education publisher that provides scientific journals, books, and digital learning platforms for universities, researchers, and professionals. Revenue comes from subscriptions and licensing, open-access publishing fees, courseware and assessment products, and professional certification prep. Founded in 1807 and headquartered in Hoboken, New Jersey, Wiley operates the Wiley Online Library and the WileyPLUS learning platform and is publicly traded on the NYSE.