2 days ago
Bengaluru, IndiaStaff+
Responsibilities
- Evaluate conversational AI agent outputs and evaluation tests for accuracy and relevance.
- Design and execute functional and AI quality testing, including grounding, unsupported-response, contradiction, and scenario validation.
- Develop and optimize dialogue management, syntax and semantic analysis, reinforcement learning, and text classification models.
- Collaborate with engineering and product teams to define deployment paths and integrate agentic AI solutions into production.
- Implement governance frameworks for conversational AI compliance and quality.
- Build and refine conversational agents using Rasa, Kore.ai, Google Dialogflow, and IBM Watson.
- Apply natural language understanding, natural language generation, automatic speech recognition, and advanced text classification techniques.
- Conduct scenario-based validation and troubleshoot conversational AI performance.
Requirements
- At least 5–8 years of experience in data science, including at least 2 years in conversational AI technologies and agentic AI development.
- Hands-on experience with Rasa, Google Dialogflow, Kore.ai, and IBM Watson.
- Proficiency in natural language understanding, dialogue design, syntax and semantic analysis, and reinforcement learning.
- Experience with reinforcement learning algorithms such as Q-learning and policy gradients.
- Advanced text classification experience using approaches such as transformers, BERT, and LSTM.
- Preferred experience with automatic speech recognition integration, natural language generation, Spark NLP, recurrent neural networks, and conversational AI testing methodologies.
- Bachelor’s degree in Computer Science, Artificial Intelligence, Data Science, Information Technology, or a closely related discipline is desired.
- Preferred certification in machine learning, natural language processing, conversational AI, Rasa, or Google Dialogflow.
Tech Stack
Categories
About Brillio
Brillio is a privately held digital engineering and enterprise AI services firm that helps Fortune 1000 companies modernize products, data, and infrastructure. It combines consulting and managed services with an accelerator platform (ADAM) across cloud, AI, data engineering, customer experience, and infrastructure workstreams. Founded in 2014 and headquartered in Dallas, it operates delivery centers across North America, Europe, and Asia, with focus areas that include healthcare and life sciences.