19 hours ago
Base Salary
$180k - $220k/yr
Responsibilities
- Design, build, and operate observability for distributed services and integrations, including metrics, logs, traces, dashboards, alerts, SLIs, and SLOs.
- Improve end-to-end visibility across patient and provider workflows and make dependency health and integration failures easier to understand.
- Create reliable tooling and infrastructure through infrastructure as code, automation, CI/CD, and self-service patterns.
- Partner with product engineering teams on reliability, scaling, performance, capacity, and failure-mode analysis.
- Establish actionable alerts and operational ownership for on-call response.
- Participate in on-call rotations and incident response, including serving as an incident commander and driving remediation work.
- Analyze and tune systems, application code, cloud resources, and networking for resilience, performance, and efficiency.
- Strengthen deployment and change-management practices with safeguards, rollback paths, and feedback loops.
- Contribute reusable standards for containerized workloads, service communication, secrets, routing, and production readiness.
Requirements
- At least 5 years of experience supporting consumer-facing web applications, APIs, or distributed production environments in Site Reliability Engineering, Production Engineering, Platform Engineering, or a related role.
- At least 2 years of on-call experience in a 24/7 cloud-based production environment, including incident response and durable remediation.
- Deep experience operating systems with numerous integrations, services, dependencies, or external APIs.
- Experience building or improving observability practices, including metrics, structured logging, distributed tracing, dashboards, alerting, SLIs, SLOs, and error budgets.
- At least 2 years of experience managing and supporting modern cloud infrastructure, preferably AWS, and technologies such as Docker or Kubernetes.
- Proficiency in Python, Go, Ruby, Java, or a comparable language, with the ability to read and troubleshoot application code.
- Experience with infrastructure as code and automated delivery tools such as Terraform, OpenTofu, CloudFormation, or GitHub Actions.
- Experience with edge and service networking technologies, including load balancers, reverse proxies, ingress controllers, web application firewalls, routing, rate limiting, or circuit breaking.
- Deep understanding of TCP/IP, HTTP/HTTPS, TLS, DNS, and NTP.
- Strong written and verbal communication skills for explaining operational risk, incident findings, and technical tradeoffs.
- Experience with sensitive data, privacy or compliance requirements, or regulated production environments is preferred but not required.
Benefits
- Flexible work environment based in NYC.
- Unlimited vacation.
- 100% paid employee health benefit options, including medical, dental, and vision.
- 401(k) with employer-funded match.
- Corporate wellness program with Wellhub.
- Sabbatical leave for employees with 5+ years of service.
- Paid parental leave and fertility/family planning reimbursement.
- Cell phone reimbursement.
- Employee Resource Groups and ZocClubs.
- Base salary range of $180,000-$220,000 USD.
About Zocdoc
Zocdoc builds a healthcare marketplace and scheduling platform that lets patients find in-network doctors and book in-person or virtual appointments across all 50 U.S. states. Providers use its tools to fill schedules, manage listings, and attract new patients; Zocdoc earns revenue from providers through paid services and booking tools. Founded in 2007 and headquartered in New York City, it connects millions of patients to care across 200+ specialties and over 12,000 insurance plans.