4 hours ago
Remote, United StatesSenior
Base Salary
$95k - $161k/yr
Responsibilities
- Diagnose, troubleshoot, and resolve complex GitLab deployment issues for U.S. government and public-sector customers in restricted, secure, and compliance-focused environments.
- Investigate logs, system performance, application behavior, infrastructure, and code paths using Linux command-line tools and GitLab internals.
- Partner with Product, Development, and Infrastructure teams to reproduce defects, recommend mitigations, and drive durable fixes, including opening merge requests when appropriate.
- Create and maintain technical documentation and support content based on customer interactions.
- Build and refine internal support tools, automation, troubleshooting utilities, and workflows.
- Participate in weekday and weekend on-call rotations for self-managed customers.
- Review applications and assessments and participate in interviews and hiring decisions.
Requirements
- Must be a United States Citizen and eligible to work on United States federal customer environments as required.
- Experience managing customer-facing support cases from initial inquiry and triage through reproduction, escalation, and resolution.
- Strong Linux systems administration knowledge and the ability to troubleshoot performance and configuration issues in complex environments.
- Familiarity with AI/LLM-powered developer tooling and gateway architectures, including deployment and troubleshooting in self-managed or air-gapped environments.
- Ability to use scripting languages, preferably Ruby or Bash, and work within model-view-controller frameworks, preferably Ruby on Rails.
- Practical experience with Git and CI/CD workflows.
- Ability to create and maintain clear, accurate support content and technical documentation.
- Ability to explain complex technical topics clearly and empathetically to people with varying technical backgrounds.
- Familiarity with DevOps practices and container-orchestration technologies such as OpenShift and Kubernetes.
- Understanding of information security and compliance concepts and controls such as DISA STIG and SELinux.
Benefits
- Fully remote work arrangement.
- Overnight working hours from 12:00am to 7:00am EST.
- Weekday and weekend on-call rotations.
- Health, financial, and well-being benefits.
- Flexible paid time off.
- Team Member Resource Groups.
- Equity Compensation and Employee Stock Purchase Plan.
- Growth and Development Fund.
- Parental Leave.
Tech Stack
Categories
About GitLab
GitLab builds a DevSecOps platform that unifies source code management, CI/CD, and security with AI-assisted workflows for software teams and enterprises. It sells cloud-hosted and self-managed subscriptions, plus enterprise features and support. Founded in 2014 and headquartered in San Francisco, GitLab is a public company listed on NASDAQ and is widely used by large enterprises, including many in the Fortune 100.