(Canada) - Junior Site Reliability Engineer
PointClickCare3 months ago
Responsibilities
- Participate in incident response and supported on-call practices, restoring services quickly while documenting incidents and recovery actions.
- Design, implement, and maintain monitoring and observability solutions, including dashboards, alerts, logs, metrics, and traces.
- Engineer and enhance AI-driven anomaly detection and root-cause analysis solutions to improve reliability and prevent recurring failures.
- Contribute to automation and AIOps initiatives, including scripting, event-driven workflows, and AI-assisted runbooks.
- Develop Site Reliability Engineering skills through mentorship, hands-on production exposure, and application of SRE best practices.
Requirements
- Two years of relevant experience or co-op/internship experience as a Software Engineer.
- Familiarity with AppDynamics, Datadog, ELK/Kibana, or similar monitoring and logging tools.
- Basic scripting or programming skills in Python, Bash, and Java.
- Hands-on experience deploying, operating, or supporting containerized workloads with Kubernetes and Docker.
- Experience with cloud-native infrastructure and platforms such as Azure or AWS.
- Experience with agentic AI and LLM-based solutions used to support automation.
- Ability to collaborate effectively and demonstrate curiosity, continuous learning, and a growth-oriented mindset.
Benefits
- Benefits start on Day 1.
- Retirement plan matching, flexible paid time off, wellness programs, parental and caregiver leaves, fertility and adoption support, continuous development support, employee assistance, allyship and inclusion communities, and employee recognition.
- Remote roles require travel to the Mississauga and/or Salt Lake City offices for events; hybrid roles require residence within commuting distance of the specified office.
About PointClickCare
PointClickCare is a leading health tech company with one simple mission: to help providers deliver exceptional care. With the largest long‐term and post‐acute care dataset, we power AI-driven healthcare that fuels intelligent transitions, insightful interventions, and financial sustainability. Enhanced by our marketplace of 400+ integrated partners and trusted by over 30,000 provider organizations and every major U.S. health plan, we’re redefining healthcare, so it doesn’t just survive — it thrives.