2 days ago
Hsinchu, TaiwanMid Level
Responsibilities
- Perform software installation, upgrades, patching, configuration, and system recovery for customer systems.
- Troubleshoot complex software, system, and equipment issues in Windows and Linux environments.
- Analyze logs, diagnostics, and engineering data to identify root causes and implement corrective actions.
- Support machine maintenance, qualification, and customer escalations at semiconductor fabs.
- Collaborate with global development teams, field service engineers, customers, and technical experts to resolve issues.
- Create and maintain technical documentation, troubleshooting guides, and knowledge-base articles.
- Develop automation, scripts, and digital solutions to improve operational efficiency and troubleshooting.
- Provide technical coaching and knowledge sharing to field service engineers and customers.
- Contribute to AI-enabled troubleshooting and smart-support capabilities.
Requirements
- Bachelor's degree or above in Computer Science, Software Engineering, Electrical Engineering, Information Technology, Mechatronics, or a related technical discipline.
- Experience in system support, software troubleshooting, equipment maintenance, or technical engineering environments.
- Knowledge of Windows system administration and troubleshooting.
- Knowledge of Linux operating system administration and diagnostics.
- Understanding of software deployment, upgrades, configuration management, debugging, log analysis, networking fundamentals, and system integration.
- Data analysis and technical reporting skills.
- Python programming and scripting or automation development experience are preferred.
- Experience with semiconductor manufacturing equipment, automation equipment, software deployment, patch management, system integration, or customer support is preferred.
- Fluent spoken and written English and proficiency in Mandarin Chinese are required.
- Strong analytical, problem-solving, communication, collaboration, customer-service, and knowledge-sharing skills.
Benefits
- The position is located in Hsinchu, Taiwan.
- This is a customer-facing, on-site support role with possible cleanroom activities and occasional travel.
- The role offers a career path toward Senior Technical Support Engineer, Technical Lead, System Architect, or Digital Solution Specialist.
About ASML
ASML designs and builds extreme ultraviolet (EUV) and deep ultraviolet (DUV) photolithography machines, along with control software and lifecycle services, used by chipmakers to mass-produce microchips. Its revenue comes primarily from system sales and installed-base service contracts. Founded in 1984 and headquartered in Veldhoven, Netherlands, ASML supplies major semiconductor manufacturers, including TSMC, Samsung, and Intel.