19 hours ago
United Kingdom (city not specified) or London, United KingdomSenior
Responsibilities
- Participate in knowledge transfer with incumbent Salesforce subject matter experts and learn the existing solution, customizations, integrations, and operational dependencies.
- Provide L2/L3 technical support for Salesforce incidents and service requests.
- Diagnose and resolve application defects, production issues, and recurring or complex technical problems.
- Deliver minor enhancements, configuration updates, and code changes across Salesforce applications.
- Support Salesforce releases and deployments, including post-release validation.
- Review Apex, LWC, Flow, configuration, and integration components to understand platform behavior.
- Maintain technical documentation, support procedures, and knowledge articles.
- Collaborate with functional consultants, business SMEs, integration teams, and other application/support teams.
- Ensure code and configuration changes follow engineering, security, and governance standards.
- Identify technical risks and knowledge gaps during transition and escalate them for remediation.
Requirements
- Hands-on implementation and/or production support experience with Salesforce Field Service, including configuration, development, troubleshooting, Work Orders, Service Appointments, Service Resources, Territories, scheduling, dispatch, and the Field Service mobile application.
- Experience developing and supporting Salesforce Experience Cloud sites, including authentication, access controls, profiles, permission sets, sharing, and security troubleshooting.
- Strong hands-on Lightning Web Components development skills using JavaScript, HTML, and CSS, with experience integrating components with Apex and Salesforce data and services.
- Working knowledge of Sales Cloud and Service Cloud functionality, security, sharing, workflow, process automation, case management, queues, assignment models, and customer service workflows.
- Experience with Apex classes, triggers, test classes, and asynchronous processing.
- Experience with SOQL, SOSL, the Salesforce data model, Salesforce Flow, declarative automation, REST and SOAP APIs, Platform Events, and event-driven integrations.
- Knowledge of Salesforce objects, validation rules, profiles, permission sets, sharing rules, security, logs, error traces, and platform monitoring.
- Experience with source control, structured Salesforce deployments, and Agile and DevOps delivery/support practices.
- Conga experience and Pardot/Marketing Cloud Account Engagement exposure are advantageous.
Tech Stack
Categories
About Cognizant
Cognizant is a public IT services and consulting firm that designs, builds, and runs enterprise technology, including digital engineering, cloud modernization, data/AI, and managed services. It sells consulting, systems integration, and outsourcing on multi-year engagements to large enterprises in healthcare, banking, retail, communications, and manufacturing. Founded in 1994 and headquartered in Teaneck, New Jersey, Cognizant is NASDAQ-listed (CTSH) and a Fortune 500 company.