Qualified Success Architect / Sr. Success Architect (UK/I)
Salesforce3 days ago
Remote, United KingdomSenior
Responsibilities
- Lead customer onboarding, implementation, adoption, configuration, and optimization of the Qualified Agentic Marketing Platform and Piper AI SDR Agent.
- Design scalable inbound pipeline generation strategies with Marketing, Sales, RevOps, and IT stakeholders.
- Architect integrations with Salesforce, marketing automation platforms, routing workflows, and go-to-market systems.
- Translate business objectives into technical solution designs, conversational flows, segmentation strategies, qualification logic, and AI SDR goals.
- Establish scalable data models, integrations, governance, and operational best practices with enterprise architects, RevOps teams, and technical administrators.
- Educate customer teams on agentic marketing strategies, AI SDR operations, inbound conversion optimization, and pipeline acceleration.
- Analyze buyer engagement, conversion performance, pipeline impact, and adoption trends to provide recommendations and optimization plans.
- Conduct executive strategic business reviews and roadmap discussions with customer stakeholders.
- Partner with Product, Engineering, Sales, and Marketing teams to share feedback and improve implementation outcomes.
- Support expansion and renewal conversations by identifying deeper adoption and business-impact opportunities.
Requirements
- 5–7 years of experience for the Qualified Success Architect level.
- 7–10 years of experience for the Senior Qualified Success Architect level, including 10 years of Mid Market/Enterprise software experience as stated in the posting.
- Bachelor’s degree.
- Deep working knowledge of Salesforce CRM.
- Working knowledge of marketing automation systems.
- Knowledge of HTML, CSS, JavaScript, web technologies, and SaaS applications.
- Strong interpersonal, communication, persuasion, presentation, writing, and problem-solving skills.
- Ability to meet business requirements with technical solutions and work in a fast-paced startup environment.
- Passion for helping customers succeed with software solutions.
Benefits
- Salesforce states that benefits and resources support balance and employee effectiveness.
- The employer is a recognized UK Disability Confident member and offers accommodations during the application and recruiting process.
Tech Stack
Categories
Solutions Engineering
About Salesforce
Salesforce builds cloud-based customer relationship management software and a broader Customer 360 platform for sales, service, marketing, commerce, and analytics, sold by subscription to businesses and public-sector organizations. Founded in 1999 and headquartered in San Francisco, it trades on the NYSE under the symbol CRM. Its portfolio includes Sales Cloud, Service Cloud, Marketing Cloud, MuleSoft integration, Tableau analytics, and Slack for collaboration, with extensive developer tools and APIs.