over 1 year ago
Responsibilities
- Resolve complex customer problems involving Ubuntu, OpenStack, Ceph, and Kubernetes.
- Act as the final point of escalation for operational troubleshooting and drive issues to resolution through workarounds, guidance, and fixes.
- Debug issues and collaborate with software engineers to produce patches for upstream projects and Ubuntu.
- Maintain close working relationships with field, support, and product engineering teams.
- Participate in upstream communities and team activities to improve processes, tools, and documentation.
- Provide clear, concise technical communication and subject matter expertise.
- Prioritize work and manage time effectively against competing priorities.
- Participate in a regular weekend working rotation.
- Work from home and travel internationally for team meetings, events, and conferences.
Requirements
- Professional experience troubleshooting advanced Linux issues.
- Background in Computer Science, STEM, or a similar field.
- Exceptionally strong experience with Linux, LXD, OpenStack, Ceph, or Kubernetes.
- Strong debugging experience with Python, Go, C, or C++ on Linux.
- Ability to troubleshoot using gdb, pdb, tcpdump, or other tools.
- Familiarity with Git source code repositories and branches.
- Exceptional academic track record from high school and preferably university.
- Willingness to travel up to four times a year for internal events.
- Interest in or experience with Ubuntu Linux, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD, Python, Go, C, PostgreSQL, Mongo, Debian packaging, and distributed systems.
Benefits
- Globally remote and work-from-home arrangement.
- Twice-yearly in-person team sprints and opportunities to travel internationally.
- Personal learning and development budget of USD 2,000 per year.
- Annual compensation review and recognition rewards.
- Annual holiday leave, maternity and paternity leave, and an Employee Assistance Programme.
- Priority Pass for travel and travel upgrades for long-haul company events.
- Regular weekend working rotation and international travel of up to 10% of work time, including up to four internal events annually.
Tech Stack
Categories
About Canonical
Canonical publishes Ubuntu, a widely used Linux operating system for servers, cloud, desktops, and edge/IoT, along with tooling for containers, Kubernetes, OpenStack, and AI. It sells enterprise support, security maintenance, managed services, and certifications to businesses, governments, and hardware makers. Founded in 2004 and headquartered in London, the privately held company supplies Ubuntu images and tooling to major public clouds and silicon partners.