Solutions Engineer
LeadSquared10 days ago
Bengaluru, IndiaEntry Level / Mid Level
Responsibilities
- Own and resolve complex Tier 4 application, integration, database, and production escalations.
- Perform deep-dive troubleshooting using SQL queries, APIs, application logs, traces, developer tools, and debugging techniques.
- Reproduce, isolate, debug, and resolve application defects with Engineering teams.
- Investigate APIs, third-party integrations, data synchronization, workflows, automation, and SaaS application components.
- Handle high-severity production incidents within defined SLAs and perform root-cause analysis.
- Collaborate with DevOps and SRE on deployment, infrastructure, monitoring, application performance, and production issues.
- Use monitoring and observability tools to identify recurring issues and improve product stability.
- Create troubleshooting guides, technical documentation, knowledge articles, and diagnostic runbooks.
- Mentor and technically guide junior application support and solutions engineers.
- Partner with Product Management to communicate recurring customer issues and provide technical input for product improvements.
- Automate repetitive troubleshooting and support activities and improve escalation workflows.
- Participate in on-call support, postmortems, and reliability improvement initiatives.
Requirements
- Bachelor's degree in Engineering, Computer Science, Information Technology, Software Engineering, or a related discipline, or equivalent.
- 1–3 years of experience in Tier 3 or Tier 4 application support, production support, solutions engineering, technical support engineering, application support engineering, or technical consulting.
- Strong SQL and database troubleshooting skills.
- Experience with API debugging, application and production debugging, log analysis, and third-party integrations.
- Scripting or programming experience in Python, JavaScript, Java, or similar languages.
- Experience troubleshooting SaaS applications in production environments.
- Experience with tools such as New Relic, Loggly, Kibana, Splunk, Grafana, Datadog, or similar.
- Knowledge of SaaS architecture, multi-tenant applications, cloud deployments, REST APIs, web services, relational databases, monitoring, tracing, observability, distributed systems, authentication, and integration mechanisms.
- Knowledge of incident management, RCA, postmortems, corrective and preventive actions, and basic DevOps and SRE practices.
- Strong analytical, problem-solving, communication, stakeholder management, incident management, mentoring, and knowledge-sharing abilities.
- Ability to troubleshoot complex problems independently, manage high-severity incidents, work under time-sensitive conditions, and take ownership through resolution.
- Relevant certifications or training in cloud technologies, application support, databases, software engineering, SaaS technologies, debugging, monitoring, or incident management are advantageous.
Benefits
- Full-time, permanent employment.
- Office-based role at Cessna Business Park, Bangalore, requiring four days of work from the office each week.
- Standard working hours with flexibility for on-call support and critical incident resolution outside regular hours.
- No regular travel required; occasional travel may be required based on business needs.
- Participation in on-call support for critical production incidents may be required.
- Pay follows LeadSquared's compensation structure and applicable experience and skill level.
Tech Stack
Categories
Solutions Engineering