12 hours ago
Chennai, IndiaEntry Level
Responsibilities
- Develop and improve customer interaction channels, telephony integrations, contact flows, and onboarding solutions from design through launch.
- Integrate conversational AI, intelligent routing, automation, and agentic systems into contact center workflows.
- Design, develop, test, launch, and improve self-service software products for contact center configuration and management.
- Troubleshoot and resolve technical and operational issues across voice, chat, and task channels.
- Serve as a technical subject matter expert in areas such as IVR logic, omnichannel routing, real-time analytics, or workforce optimization.
- Investigate root causes, guide team members through problem resolution, and implement bug fixes and scalable system improvements.
- Create and improve documentation, runbooks, and integration guides.
- Collaborate with operations, product, technology, program, and other technology teams on roadmaps and implementation strategies.
Requirements
- At least 1 year of software development experience or at least 1 year of technical support experience.
- Experience troubleshooting and debugging technical systems.
- Experience scripting in modern programming languages.
- Preferred experience with serverless architectures, including Lambda, API Gateway, and DynamoDB.
Benefits
- AWS provides mentorship, knowledge-sharing, and career-development resources.
- The company promotes inclusive team culture, employee-led affinity groups, and ongoing learning experiences.
- The role offers a workplace culture focused on flexibility and work-life harmony.
- Workplace accommodations are available during the application and hiring process for candidates with disabilities.
About Amazon
Amazon builds and operates a global e-commerce marketplace, logistics network, and consumer devices, and provides cloud computing via AWS for businesses and developers. The company earns revenue from online retail, third‑party seller services, subscriptions like Prime, advertising, and AWS usage. Founded in 1994 and headquartered in Seattle, it is publicly traded on NASDAQ (AMZN) and serves customers in dozens of countries.