2 months ago
Remote, CanadaSenior
Responsibilities
- Design, build, and deploy Salesforce Agentforce solutions that automate customer and employee interactions.
- Configure Salesforce Service Cloud for AI-powered case management, self-service, and intelligent support experiences.
- Build AI agents with prompts, topics, actions, orchestration, and conversational workflows.
- Integrate Agentforce with Salesforce CRM, Knowledge, Flows, Data Cloud, and enterprise applications.
- Configure Salesforce Trust Layer, security controls, and data grounding for secure and responsible AI experiences.
- Develop scalable Salesforce solutions using Apex, Lightning Web Components, Salesforce Flows, Platform Events, and integrations.
- Translate client business requirements into scalable AI-driven Salesforce solutions.
- Participate in architecture reviews, technical design sessions, code reviews, and solution planning.
- Support testing, deployment, release management, and production optimization.
- Contribute reusable assets, delivery standards, Salesforce best practices, and technical leadership across client engagements.
Requirements
- At least 8 years of Salesforce development and implementation experience.
- Hands-on experience building solutions with Salesforce Agentforce or other Salesforce AI technologies.
- Strong expertise with Salesforce Service Cloud, Apex, Lightning Web Components, Salesforce Flows, and REST and SOAP integrations.
- Experience integrating Salesforce with enterprise systems and third-party platforms.
- Strong understanding of Salesforce security, governance, and the Salesforce Trust Layer.
- Experience delivering projects using Agile/Scrum methodologies.
- Experience working directly with enterprise clients in consulting or professional services.
- Preferred: Salesforce AI Specialist Certification, Salesforce Platform Developer I or II Certification, or Salesforce Service Cloud Consultant Certification.
- Preferred: experience with Salesforce Data Cloud, Einstein AI, Prompt Builder, Agentforce Studio, and enterprise CRM modernization or digital transformation initiatives.
Benefits
- Remote work in Canada with flexible work schedules and opportunities to work from home.
- Paid time off, holidays, flexible and discretionary time off.
- Healthcare coverage, flexible spending and health savings accounts, life and AD&D insurance, and a retirement plan.
- Professional development through communication and stress management programs, professional certifications, and technical and soft-skills training.
- Opportunities to work on enterprise projects across high-tech, communications, media, healthcare, retail, and telecom.
- Collaborative environment with diverse teams and opportunities to work abroad in global centers.
Tech Stack
SOAP
Categories
Solutions Engineering
