Business Systems Automation Engineer
CentralReach9 days ago
Holmdel, NJ, USAMid Level
Base Salary
$100k - $125k/yr
Responsibilities
- Design and deploy multi-step AI automation flows connecting LLM inference, CRM triggers, webhook events, and data transformations.
- Build and maintain full-stack integrations between LLM APIs and Salesforce, including reading CRM context into prompts and writing structured outputs to Salesforce objects and flows.
- Engineer prompt templates, few-shot frameworks, and output validation logic.
- Develop and run LLM evaluation pipelines using RAGAS, TruLens, or equivalent frameworks.
- Collaborate with Tableau and Salesforce stakeholders to surface AI-driven insights through dashboards and reporting workflows.
- Translate technical model outputs into interpretable business signals for revenue operations and pipeline visibility.
- Design entity types, relationships, and semantic hierarchies for knowledge-based AI systems.
Requirements
- Demonstrated ability to build end-to-end AI workflows that trigger model calls, route outputs, and update downstream platforms.
- Experience integrating LLM APIs with Salesforce objects and flows.
- Experience with systematic prompt engineering, few-shot design, output validation, RAG retrieval quality, and business-aligned LLM evaluation.
- Understanding of ontology design, semantic modeling, entity relationships, and knowledge-based AI.
- Experience building chatbots or assistants that read from and write to live data systems is relevant.
- Experience designing RAG pipelines around business entities such as accounts, contacts, and opportunities is relevant.
- Experience writing evaluation logic that measures model relevance and business alignment is relevant.
- Preferred experience with revenue operations, pipeline reporting, CRM-driven business processes, Tableau or SFDC dashboards, and framing AI outputs around business value.
Benefits
- Base salary range is $100,000—$125,000 USD.
- Comprehensive health benefits, generous paid time off, 401(k) matching, and paid parental leave are offered to full-time employees.
- Hybrid work schedules are available, with collaborative offices in Ft. Lauderdale, Florida; Holmdel, New Jersey; and Verona, Italy.
- Benefits include career development support, wellness programs, and community engagement opportunities through CR Cares™.
Categories
About CentralReach
CentralReach builds cloud software for autism and intellectual/developmental disability care, including practice management, EHR/clinical data collection, scheduling, billing, payroll, and learning management. It sells subscriptions and related services to ABA therapy providers, multidisciplinary clinics, special-education programs, and employers supporting neurodiverse workforces. Founded in 2010 and headquartered in Fort Lauderdale, Florida, CentralReach is privately held and part of Roper Technologies.