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Veeva Systems

Sustaining Engineer

Veeva Systems

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about 1 month ago
San Luis Obispo, CA, USA
Mid Level / Senior
H1B Sponsor

Base Salary

$85k - $160k/yr

Responsibilities

  • Troubleshoot critical customer reported issues in the Vault CRM products.
  • Fix bugs in the Vault CRM code.
  • Learn about the Vault CRM modules to ensure customer success.
  • Build tools to assist with fixing and troubleshooting product issues.
  • Collaborate with Development, Support, Product, and QA teams to resolve complex customer issues.
  • Identify problems that may impact multiple customers.

Requirements

  • 3+ years of experience in software support or sustaining role for Enterprise products.
  • Experience with backend development using Java.
  • Experience troubleshooting and debugging web and mobile apps built with Java, HTML/CSS, C#, Swift, and Objective-C.
  • Hands-on experience with SQL querying and data management.
  • Exceptional analytical and problem-solving skills.
  • Ability to prioritize and execute tasks in a high-visibility environment.
  • Excellent customer service attitude and communication skills.

Benefits

  • Medical, dental, vision, and basic life insurance.
  • Flexible PTO and company paid holidays.
  • Retirement programs.
  • 1% charitable giving program.

Tech Stack

AWSC#CSSHTMLJavaObjective-CPythonSQLSwift

Categories

BackendMobileTesting