1 day ago
Bengaluru, IndiaMid Level
Responsibilities
- Translate business requirements into scalable and secure Salesforce Service Cloud architectures.
- Design Case Management, Omni-Channel routing, SLAs, entitlements, and telephony/CTI solutions.
- Write, review, and lead delivery of Apex and Lightning Web Components code.
- Conduct technical design reviews and create Technical Design Documents.
- Serve as a Salesforce Service Cloud subject matter expert and guide junior and mid-level developers.
- Collaborate with Product Managers, QA teams, DevOps engineers, and business leaders on scope, estimates, and technical debt.
- Troubleshoot production issues and perform root-cause analysis.
Requirements
- 8+ years of experience in hands-on Salesforce Service Cloud development and solution design.
- Strong Apex and Lightning Web Components coding and code review skills.
- Ability to translate complex requirements into scalable and secure technical designs.
- Experience designing or configuring Case Management, Omni-Channel, SLAs, entitlements, Knowledge, Live Chat/Messaging, Experience Cloud, and telephony/CTI integrations is desirable.
- Ability to produce technical design documentation, lead design reviews, and guide junior and mid-level developers.
- Strong stakeholder collaboration, effort estimation, technical debt management, production troubleshooting, and root-cause analysis skills.
Categories
About BT
BT Group builds and operates telecom networks and digital services for consumers, enterprises, and public‑sector clients, selling broadband, fixed-line voice, mobile (via EE), and managed network, cloud, and cyber security services. It is headquartered in London and listed on the London Stock Exchange, with American depositary shares on the NYSE. BT also owns Openreach, which manages the UK’s fibre and copper access network used by multiple retail providers.