Senior Professional Services Implementation Engineer, AI, CX

NICE

20 days ago

Remote, United States

Senior

Responsibilities

Lead complex implementations from pilot to full deployment for enterprise customers.
Configure and build CXone AI solutions, including NLU, IVR/ACD, and ASR.
Develop AI applications focusing on code quality and system stability.
Integrate systems across CRMs, APIs, and customer ecosystems.
Support testing, UAT, go-live readiness, and post-deployment optimization.
Collaborate across teams to ensure technical deliverables meet customer requirements.
Design intuitive AI applications prioritizing user-centric interactions.
Create detailed dialog flows and interaction models for virtual assistants.
Mentor colleagues on AI configuration and conversational design.

Bachelor’s degree in a technical or business field or equivalent work experience.
5+ years of professional experience, including at least 1 year with digital channels or AI applications.
Skilled in configuring AI and contact center technologies, including NLU/NLP solutions.
Experience supporting large enterprise environments with complex integrations.
Proficient with CRM integrations, APIs, and related technologies.
Knowledge of generative AI models and emerging trends in digital customer engagement.
Ability to design workflows using diagramming tools like Lucidchart or Microsoft Visio.
Strong facilitation and communication skills to simplify complex AI concepts.

Join a market-disrupting global company with endless internal career opportunities.
Experience the NICE-FLEX hybrid model with two days in the office and three days remote.

Postman