9 days ago
Durham, NC, USA or Richardson, TX, USAMid Level
H1B sponsor
Base Salary
$112k - $203k/yr
Responsibilities
- Monitor and triage infrastructure and application alerts across multi-tenant cloud environments.
- Lead end-to-end incident response and major incident management workflows to reduce MTTR.
- Implement and refine automated playbooks and standard operating procedures.
- Collaborate with SRE and Product teams on post-incident reviews, root-cause analysis, and permanent architectural remediation.
- Participate in an operational on-call rotation supporting global production clusters.
Requirements
- Meet one qualifying pathway: a recently completed or soon-to-be-completed master’s degree with 0 years of experience; a bachelor’s degree with 2 years of experience; an educational or workforce development program with 3 years of experience; or a high school diploma or equivalent with 4 years of experience.
- Qualifying education and work experience must be in Computer Science, Information Technology, or a related field.
- U.S. citizenship is required for work in the FedRAMP-compliant environment and for work specified by the U.S. government as restricted to U.S. citizens on U.S. soil.
- Preferred qualifications include exposure to Puppet, Ansible, or Terraform; knowledge of Docker and Kubernetes; experience with Splunk or OpenTelemetry; and experience using Claude, GitHub Copilot, or Codex for operational scripting and runbook generation.
Benefits
- Medical, dental, and vision insurance; a 401(k) plan with Cisco matching contributions; paid parental leave; short- and long-term disability coverage; and basic life insurance.
- Employees may be eligible for Cisco restricted stock unit grants and annual bonuses for non-sales roles.
- Paid holidays, floating holidays, birthday leave, year-end shutdown, wellness days, vacation or flexible vacation time, sick time, family emergency leave, and optional paid volunteer days are available subject to Cisco policies and eligibility.
- The role supports global production operations and includes a 24/7 operational on-call rotation.
Tech Stack
Categories
Site Reliability
About Cisco
Cisco designs and sells networking, security, and collaboration platforms for enterprises, service providers, and governments, spanning routers and switches, Wi‑Fi, firewalls, zero‑trust, observability, and cloud-managed IT (Meraki) plus Webex. Its business model mixes hardware, software subscriptions, and support/consulting services. Founded in 1984 and headquartered in San Jose, California, Cisco is a public company traded on Nasdaq and serves customers across data centers, campuses, and service provider networks.