2 hours ago
London, United KingdomMid Level
Responsibilities
- Own customer integrations from contract signature through production launch, including plans, milestones, and exit criteria.
- Provide scheduled implementation support and targeted debugging engagements.
- Lead technical onboarding for existing customers adopting new products, use cases, or markets.
- Debug integration issues with customer engineers across APIs, SDKs, OAuth redirects, and webhooks.
- Validate sandbox implementations and conduct go-live readiness checks.
- Use Plaid data to diagnose integration and conversion problems proactively.
- Produce written handovers for Account Management and maintain reusable implementation resources.
- Escalate recurring integration failures to Product and Engineering with evidence-based patterns.
Requirements
- 4+ years of experience in a customer-facing technical role such as implementation, integration, solutions, or technical account management, ideally at an API platform.
- Hands-on experience with REST APIs, OAuth, webhooks, JSON, and web and mobile SDKs.
- Experience with Postman or curl and the ability to critically read API documentation.
- Experience with SQL or other data-querying tools.
- Track record of owning technical projects end to end with deadlines and direct relationships with customer engineers.
- Clear written communication skills for plans, handovers, and customer updates.
- Ability to work independently in a small regional team alongside a globally distributed function.
- Preferred knowledge of UK Open Banking, PSD2/PSD3, AIS/PIS, and VRP.
- Preferred domain experience in payments, identity verification, credit, or underwriting.
- A formal technical background, prior software engineering experience, mobile integration experience, or fluency in a second European language is preferred.
Benefits
- Comprehensive medical, dental, vision, and 401(k) benefits are provided.
- Additional compensation may include equity and/or commission, depending on the position offered.
Tech Stack
PostmanSQL
Categories
Solutions Engineering
About Plaid
Plaid builds APIs and SDKs that let developers and financial institutions connect consumer bank and investment accounts, verify ownership, retrieve transactions, assess income/liabilities, fight fraud, and move money (e.g., ACH/transfer). It sells usage-based access to products like Link, Auth, Transactions, Identity, Income, Liabilities, and Payments. Founded in 2013 and headquartered in San Francisco, Plaid’s network spans 12,000+ financial institutions across the US, Canada, the UK, and Europe, with customers including Venmo, SoFi, and Betterment.