ServiceNow Platform Engineer
Veterinary Emergency Group (VEG)2 months ago
Base Salary
$150k - $180k/yr
Responsibilities
- Design and build ServiceNow custom applications, workflows, and configurations across ITSM, HRSD, Knowledge, and Virtual Agent in non-production, UAT, and production environments.
- Implement ACLs, business rules, UI policies, and data policies.
- Build and optimize Virtual Agent flows and AI-powered experiences.
- Write and maintain automated tests, lead code reviews, and maintain technical documentation and Knowledge Base content.
- Serve as the senior technical partner for IT, Operations, People, and cross-functional leadership.
- Translate business requests into technical specifications, manage the request backlog, and establish priorities and timelines.
- Build and maintain REST/SOAP integrations with Workday, Okta, and third-party connectors.
- Develop Flow Designer automations and identify new opportunities to eliminate manual handoffs.
- Provide reactive support, fix bugs, perform platform upgrades, and enforce development standards and security compliance.
- Mentor team members through code reviews and pairing sessions.
Requirements
- Deep, hands-on ServiceNow expertise.
- Ability to design and build custom applications, workflows, configurations, integrations, and automations across ServiceNow environments.
- Ability to translate ambiguous cross-functional business requirements into scalable technical solutions independently.
- Experience implementing ACLs, business rules, UI policies, and data policies.
- Ability to build and optimize Virtual Agent flows and AI-powered experiences.
- Ability to write and maintain automated tests, participate in code reviews, and produce clean, well-tested, documented work.
- Experience with REST/SOAP integrations and Flow Designer automations.
- Ability to communicate technical complexity clearly to less technical audiences and lead technical discussions with IT, Operations, People, and Finance stakeholders.
- Ability to manage an incoming request backlog and set expectations for priorities and timelines.
- Ability to handle reactive support, bug fixes, platform upgrades, governance, security compliance, and technical documentation.
- Willingness to mentor teammates through code reviews and pairing sessions.
- Self-starter with strong ownership, curiosity, empathy, humility, and a people-centric approach.
- Responsible use of AI development tools such as Claude Enterprise and ChatGPT.
Benefits
- Competitive compensation of $150,000-$180,000 plus bonus and benefits.
- Health and wellness benefits begin on day one, including free therapy or counseling.
- Paid parental leave of up to 12 weeks at 100% of regular salary, plus inclusive fertility and family-building care.
- Unlimited PTO for vacation or sick days.
- Employee referral program.
- Casual office attire, ability to bring pets to work, VEG swag, food in the fridge, and free lunches twice a week.
- Company laptop and monthly cell phone reimbursement.
- Hybrid schedule of two days per week in the White Plains, NY office for employees within commuting distance.
- Periodic visits to nearby VEG hospitals.
- Free parking and a shuttle from the White Plains Metro-North station.
Tech Stack
SOAP