Responsibilities
- Support and troubleshoot Java/JVM applications running in production on Kubernetes.
- Analyze messaging performance, including TPS, latency, success rates, failure patterns, DLRs, SLA compliance, and pre- and post-migration trends.
- Validate OTP, DLR, opt-out/STOP, inbound/MO, sender-ID, and failover messaging scenarios.
- Build and maintain aggregator monitoring, ELF dashboards, anomaly detection, and market-level alerting.
- Perform live production troubleshooting during migrations and post-migration stabilization.
- Establish vendor escalation paths, maintain vendor contacts, and coordinate migration status, risks, and issues with stakeholders.
- Document and validate proxy, gateway, certificate, sender-ID, failover, and rollback configurations.
- Use Sinch dashboards and support portals for production investigation.
- Confirm migration completion, retain required logs and data, remove obsolete Syniverse configurations and certificates, and update operational documentation.
Requirements
- Strong experience with Java/JVM-based applications and production troubleshooting.
- Hands-on knowledge of REST APIs and API-based resource operations.
- Experience supporting applications deployed on Kubernetes.
- Working knowledge of Couchbase in multi-cluster environments, Oracle, and PostgreSQL.
- Experience with Jenkins and XLR for CI/CD and deployment orchestration.
- Strong observability experience using ELF, OpenTracing, and OpenTelemetry.
- Proficiency with Kibana and Elasticsearch for log analysis, troubleshooting, traffic analysis, and operational monitoring.
- Understanding of certificate management, proxies, gateways, APIs, and production connectivity.
- Knowledge of messaging flows, delivery receipts, SLA requirements, bounce and failure codes, and vendor-specific behaviors.
- Ability to coordinate migrations, support incident management, and manage vendor escalations.
Benefits
- Full-time position in Phoenix, Arizona.
- Atos states that diversity and inclusion are embedded in its workplace culture.
Tech Stack
Categories
About Atos
Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. €7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is listed on Euronext Paris. Atos is the services brand of Atos Group, delivering AI powered, secure and end to end digital services to public and private organizations worldwide. Atos designs, builds and run digital environments that are critical to performance, resilience and sovereignty, helping clients keep control of their data, infrastructure and compliance, with clear accountability from strategy to operations. With more than 54,000 people serving 4,500+ clients in 54 countries, Atos helps modernize core IT, accelerate cloud and data transformation, strengthen cybersecurity and enable secure digital workplaces, delivering impact for clients, employees and society at large. Atos offers end-to-end IT services across the cloud, cybersecurity, data and AI, application services, smart platforms and digital workplace, as well as localized consulting and advisory services under its brand Atos Amplify. Atos is trusted to operate complex, business-critical environments, especially in regulated and sovereign contexts.