ServiceNow Developer Associate - Summer 2027
RSM International1 day ago
Calgary, CanadaEntry Level
Base Salary
$62k - $74k/yr
Responsibilities
- Configure and customize ServiceNow modules, including tables, forms, scripts, business rules, reports, dashboards, catalog items, data imports, UI actions, ACLs, and notifications.
- Assist with creating and modifying Service Portal pages and Workspaces under senior team guidance.
- Perform unit testing, support defect remediation, and investigate and resolve minor bugs and incidents.
- Create and maintain technical documentation, including user story details, design document reviews, and test cases.
- Provide Tier 1-2 technical support for ServiceNow applications and escalate complex issues as needed.
- Assist with deploying update sets, managing non-production releases, and configuring basic demonstration environments.
- Complete required training and obtain assigned certifications while developing core ServiceNow platform skills.
Requirements
- Bachelor of Arts or Bachelor of Science degree in Computer Science, Information Technology, Information Systems Management, or a related field, or an equivalent combination of education and experience.
- Familiarity with ServiceNow and the capabilities of the ServiceNow platform.
- Excellent troubleshooting skills and the ability to diagnose and resolve complex technical issues.
- Familiarity with agile work involving stories, epics, and sprints.
- Prior experience working in a fast-paced environment focused on client delivery.
- Strong attention to detail, reliability in meeting deadlines, and ability to maintain clear customer expectations throughout an engagement.
- Optional certifications include ITIL Foundation v4 and ServiceNow Certified System Administrator (CSA).
Benefits
- Competitive benefits and compensation package.
- Flexible scheduling to help balance personal demands while serving clients.
- Travel within the United States for work or training is required during the role.
Categories
Solutions Engineering
About RSM International
RSM International is a global network of independent firms providing audit, tax, and consulting services to middle‑market and growth enterprises. Member firms deliver offerings such as assurance, risk and cyber advisory, transaction support, outsourcing, and IFRS/GAAP accounting, while the network supplies common standards, tools, and branding. Founded in 1964 and headquartered in London, it coordinates practices across many countries to serve privately held, public, and public‑sector organizations.