Applications Engineer I

22 hours ago

Tucson, AZ, USAEntry Level

Responsibilities

Intake, triage, prioritize, and resolve customer support tickets based on criticality, business impact, and urgency.
Perform root-cause analysis and resolve software-related issues across supported systems.
Support Linux and Windows systems, mobile field computers, applications, networks, hardware, deployments, upgrades, and configuration changes.
Travel to customer sites for projects, complex investigations, persistent issues, and technical support.
Monitor system health and operational performance and report risks.
Communicate professionally with customers through ticketing systems, email, phone, and on-site interactions.
Collaborate with regional engineers, field technicians, and global support teams and escalate critical issues appropriately.
Document issues, actions, and resolutions while following support, quality, and safety procedures.
Participate in an after-hours support rotation.

Bachelor’s degree or equivalent relevant experience.
Entry to intermediate experience in technical support, system deployment, or field technology roles.
Basic working knowledge of Linux and Windows environments.
Strong communication and teamwork skills.
Willingness to travel to customer sites and work in industrial environments.
Desired qualifications include exposure to autonomous systems, mining technology, or industrial systems.
Foreign-language skills in French, Spanish, or Japanese are desired.
Basic networking or hardware experience is desired.
Familiarity with ticketing systems, SQL, or scripting fundamentals is desired.

Travel to customer sites and work in industrial and mine-site environments are part of the role.
Participation in an after-hours support rotation is required.
Komatsu offers opportunities to grow skills and career in a diverse and challenging work environment.
Komatsu is an equal opportunity and affirmative action employer.