Principal Data Platform Software Engineer (Database Operations)
ServiceNow1 day ago
Base Salary
$240k - $420k/yr
Responsibilities
- Architect and design RaptorDB deployment, operations, resilience, backup, restore, replication, and failover solutions across hybrid infrastructure.
- Set technical direction, make architectural decisions, lead cross-functional design sessions, and establish reference architectures and best practices.
- Develop clean, maintainable software with automated testing, code reviews, and deployment pipelines.
- Adopt cloud-native technologies including Kubernetes and Cloud-Native PostgreSQL.
- Analyze and optimize performance, backup and restore times, recovery time objectives, and resource utilization across the database fleet.
- Respond to urgent production incidents and advise customer-facing and internal teams on database operations challenges.
- Create documentation, runbooks, and architectural decision records to scale institutional knowledge.
- Collaborate with database development, infrastructure automation, systems engineering, security, architecture, and customer support teams.
Requirements
- 12+ years of software engineering experience, including 8+ years focused on database systems, infrastructure, or cloud platforms.
- Deep expertise in database operations, operational management, and backup and restore strategies.
- Experience designing and building distributed systems with high availability, failover, and disaster recovery architectures.
- Hands-on proficiency with multiple programming languages such as Go and Python, plus strong software engineering practices.
- Experience with Kubernetes, database operators, and operating databases in cloud environments.
- In-depth Linux knowledge and excellent technical problem-solving skills.
- Experience co-architecting and co-designing solutions across organizations and setting technical direction in collaborative environments.
- Strong communication skills for explaining complex technical concepts to engineering and non-technical audiences.
- Experience integrating AI into work processes, decision-making, or problem-solving using AI-powered tools, automated workflows, or AI-driven insights.
- Background in open-source databases is a plus.
Benefits
- Base pay of $240,100–$420,200, plus equity when applicable and variable or incentive compensation.
- Health plans including flexible spending accounts, a 401(k) plan with company match, ESPP, matching donations, flexible time away, and family leave programs.
- Flexible work persona within ServiceNow’s distributed work model; the role is a regular employee position in North America and Canada.
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.