Base Salary
$102k - $202k/yr
Responsibilities
- Investigate reliability, performance, and data-quality issues across the Microsoft Advertising platform, APIs, services, and customer workflows.
- Design, build, and own AI-driven automation, services, scripts, and internal web tools to improve support efficiency.
- Write production-quality code, implement fixes, improve monitoring and alerting, and contribute to shared libraries and tooling.
- Drive root-cause analysis, post-incident action items, and engineering changes with multiple Engineering teams.
- Create and maintain unit, integration, and end-to-end automated tests and participate in bug bashes and release readiness activities.
- Communicate investigation status and actionable guidance during live-site events.
- Analyze escalation trends, propose engineering solutions, and influence product roadmaps to reduce customer friction.
- Document troubleshooting knowledge, build self-service experiences for Tier 1/Tier 2 teams, and mentor others.
Requirements
- Bachelor's degree in a listed technical field or equivalent experience.
- At least 2 years of technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls.
- Solid coding ability in at least one general-purpose language, including C#, Java, Python, or TypeScript/JavaScript.
- Experience building automation or services integrating with APIs, databases, and distributed systems.
- Hands-on debugging experience with logs, metrics, and traces in live-site or production environments.
- Experience using AI-based coding tools such as GitHub Copilot or ChatGPT while validating correctness, security, and performance.
- Proficiency developing C# tools and automation, plus experience with customer-facing Tier 3 technical support or a software development organization.
- At least 3 years of technical experience with large-scale cloud or distributed systems is preferred.
- Knowledge of at least two relevant areas such as data mining, machine learning, statistics, business intelligence, information retrieval, databases, data warehousing, ETL, or measurement is preferred.
- A master's degree with 3+ years of experience or a bachelor's degree with 5+ years of experience is preferred.
- Ability to meet Microsoft, customer, and/or government security screening requirements, including the Microsoft Cloud background check.
Benefits
- The typical U.S. base pay range is $102,100-$202,200 per year, with a separate San Francisco Bay Area and New York City metropolitan area range.
- Employees near a designated Microsoft office are expected to work from the office at least four days per week starting January 26, 2026, subject to local law and jurisdiction.
- The role may be eligible for benefits and other compensation.
- The position will remain open for at least five days and accepts applications until filled.
Tech Stack
Categories
About Microsoft
Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. Because impact matters. Microsoft operates in 190 countries and is made up of approximately 228,000 passionate employees worldwide.