15 days ago
Redmond, WA, USAMid Level
H1B sponsor
Base Salary
$102k - $219k/yr
Responsibilities
- Serve as the technical and domain subject matter expert for Microsoft Clarity, Universal Event Tracking, conversion tracking, and attribution.
- Lead complex customer investigations involving browser- and server-side event flows, APIs, reporting, internal logs, and third-party attribution discrepancies.
- Guide globally distributed employee and vendor teams, establish investigation standards, and own service KPIs and improvement plans.
- Translate customer, escalation, and incident evidence into product and engineering action plans addressing root causes and recurring issues.
- Create monitoring, documentation, playbooks, training, self-service experiences, and post-incident improvements.
- Represent Support in product pilots, release-readiness reviews, bug bashes, and launches.
- Design and own agentic, AI-assisted, and automation solutions to accelerate diagnosis and reduce repetitive work and escalations.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Data Science, Engineering, or a related field and 2+ years of relevant experience in software engineering, service engineering, systems engineering, or technical support, or equivalent experience.
- Ability to meet Microsoft, customer, and/or government security screening requirements, including the Microsoft Cloud background check.
- Preferred: master’s degree in a relevant technical field and 6+ years of applicable experience, or equivalent experience.
- Strong coding skills in C#, Java, Python, TypeScript, or JavaScript, with experience building automation or services integrating with APIs, data platforms, or distributed systems.
- Hands-on troubleshooting experience with logs, metrics, traces, APIs, databases, and query languages in live-site or customer-impacting investigations.
- Experience in customer-facing Tier 3 support or a software product organization handling complex, high-revenue-impacting escalations.
- Experience troubleshooting Clarity, UET, browser- or server-side tracking, and attribution issues using web technologies, REST APIs, SQL, Kusto Query Language, or similar diagnostic tools.
- Experience creating diagnostic automation or AI-assisted solutions that reduce time to resolution and recurring escalations.
Benefits
- The role is expected to be performed from a Microsoft office at least four days per week for employees living within a 50-mile commute of a designated U.S. Microsoft Hub, subject to local law and jurisdiction.
- The position includes Microsoft benefits and may be eligible for other compensation.
- Applications are accepted on an ongoing basis, and the position will remain open for at least five days.
Tech Stack
Categories
About Microsoft
Microsoft develops operating systems, productivity software, cloud services, developer tools, and consumer devices for individuals, enterprises, and governments. Its main products include Windows, Microsoft 365, Azure, Visual Studio/GitHub, Xbox, and LinkedIn; revenue comes from software subscriptions and licenses, cloud consumption, hardware sales, and advertising. Founded in 1975 and headquartered in Redmond, Washington, Microsoft is a public company traded on Nasdaq.