Responsibilities
- Own the realtime voice channel, including telephony and CPaaS integrations, streaming speech pipelines, model orchestration, and latency and quality budgets.
- Build product features across React and TypeScript front ends, Scala and Python backend services, and GCP infrastructure.
- Design multi-tenant systems that serve multiple partners through configuration rather than code forks.
- Build safety and compliance capabilities, including guardrails, content filtering, and PII redaction integration points.
- Maintain revenue-critical deployments through observability, alerting, incident response, rollback planning, and SLA performance.
- Build platform capabilities used by forward-deployed engineers for partner telephony integrations and go-lives.
- Contribute to code reviews and architecture reviews and mentor other engineers.
Requirements
- 6+ years of software engineering experience with senior-level ownership of production systems and genuine full-stack range.
- Hands-on realtime systems experience, such as voice applications, WebRTC, SIP, streaming media, or comparable low-latency products.
- Strong React and TypeScript skills, backend depth in Scala or another JVM language and/or Python, and cloud infrastructure experience on GCP or AWS.
- Experience designing, building, and maintaining RESTful APIs, microservices, or event-driven systems.
- Familiarity with AI coding tools and the judgment to review, correct, and own shipped work.
- Experience with SLAs, observability, on-call rotations, and rollback plans.
- Strong problem-solving, pragmatic decision-making, iterative delivery, and communication across product, design, and operations.
- Conversational AI or LLM orchestration experience, including Deepgram, ElevenLabs, Whisper, or OpenAI Realtime, is a bonus.
- Working knowledge of Twilio, Amazon Connect, Genesys, or LiveKit is a bonus.
- Experience with customer service, CRM, contact center, workflow automation, or travel technologies such as PSS/GDS and hotel PMS/CRS is a plus.
Benefits
- Unlimited PTO and a Carrot Cash travel stipend.
- Access to on-demand coworking through FlexDesk and a work-from-home stipend.
- Generous parental leave and an entrepreneurial, high-impact team culture.
- 100% employer-paid medical, dental, and vision coverage for employees.
- Disability and life insurance, an HRA, DCA/FSA, and access to a 401k plan.
- Remote role, indicated by #LI-Remote.
Tech Stack
Categories
About Hopper
Hopper is a global travel platform that powers Hopper’s mobile app, as well as partners' direct channels via HTS (Hopper Technology Solutions). Hopper combines a best-in-class travel agency, industry-leading e-commerce, and proprietary financial services to help users travel better — and partners earn more. To do this, the company developed several unique fintech ancillaries that address everything from pricing volatility to avoiding trip disruptions. Through HTS, Hopper’s B2B business, the company supercharges its partners’ direct channels with its full suite of offerings. Hopper sells billions worth of travel and travel fintech every year. The Hopper app has over 120 million downloads, and 70% of users are Gen-Z and Millennials travelers. HTS powers many of the world’s leading brands with travel fintech ancillaries, partner-branded travel portals, and industry-leading e-commerce. Hopper’s proprietary fintech ancillaries include Price Freeze, Cancel for Any Reason, and Premium Disruption Assistance. To find out more about the Hopper app, visit Hopper.com; for more on HTS, visit hts.hopper.com.