Technical Services Engineer
Ripple
9 days ago
San Francisco, CA, USA
Mid Level / Senior
H1B Sponsor
Base Salary
$100k - $120k/yr
Responsibilities
- Enhance and adhere to operational procedures for production support.
- Demonstrate, reproduce, and resolve technical issues across customer technology stacks.
- Design and build tools to analyze product and network log files.
- Administer infrastructure and systems to keep customers informed.
- Become a domain expert on Ripple's technology and products.
- Collaborate with engineering to fix issues and release patches.
- Coach customers on best practices for Ripple technology.
- Assist in QA and validation of releases against customer environments.
- Communicate customer requirements to influence product development.
- Participate in out-of-hours customer production support as needed.
Requirements
- 3 - 5 years of experience in transaction processing systems.
- Strong sense of ownership and customer-centric attitude.
- Excellent leadership and decision-making skills.
- Deep understanding of payment flows and cross-border processing.
- Knowledge of IT infrastructure including databases and servers.
- Strong collaboration skills in an agile environment.
- Excellent oral, written, and customer service skills.
- Proven analytical and problem-solving abilities.
- Ability to communicate knowledge of hardware and software products.
Benefits
- Competitive salary, bonuses, and equity.
- Comprehensive benefits covering physical and mental healthcare.
- Employee giving match and mobile phone stipend.
- R&R days for rest and recharge.
- Generous vacation policy and parental leave benefits.
- Catered lunches and fully-stocked kitchens.
Tech Stack
JavaScriptLinuxPythonRubySplunk
Categories
BackendDevOpsTesting