3 days ago
Chennai, IndiaMid Level
Responsibilities
- Provide engineering support through troubleshooting and debugging customer-reported issues across Fire TV, Kindle Tablets, E-Readers, Echo devices, and platform services.
- Coordinate customer notifications, workflows, follow-up, and service-level agreement activities.
- Define and validate supportability aspects and metrics for emerging and existing Amazon Devices product lines.
- Own support activities for one or more device products or components and drive operational excellence.
- Develop tools and scripts to reduce operational burden for support engineers, developers, and front-line customer support teams.
- Read complex application code and suggest code fixes or changes to resolve support issues.
- Coordinate active issue handoffs with global engineering teams and maintain team knowledge resources.
- Attend high-severity incident calls and drive issues through closure.
- Collaborate with customer service, development, and product teams to improve customer experience.
Requirements
- At least 4 years of software development experience or at least 4 years of technical support experience.
- Experience scripting in modern programming languages.
- Experience troubleshooting and debugging technical systems.
- Experience with collaborative workflows such as Agile or Scrum.
- Experience troubleshooting and documenting findings.
- Preferred: knowledge of distributed or enterprise applications.
- Preferred: knowledge of UNIX/Linux operating systems.
- Preferred: experience analyzing and troubleshooting RESTful web API calls.
About Amazon
Amazon builds and operates a global e-commerce marketplace, logistics network, and consumer devices, and provides cloud computing via AWS for businesses and developers. The company earns revenue from online retail, third‑party seller services, subscriptions like Prime, advertising, and AWS usage. Founded in 1994 and headquartered in Seattle, it is publicly traded on NASDAQ (AMZN) and serves customers in dozens of countries.