21 hours ago
Shenzhen, ChinaStaff+
Responsibilities
- Build end-to-end AI agents for KYC onboarding, credit assessment, and portfolio-management workflows.
- Implement grounded RAG pipelines with ingestion, chunking, indexing, reranking, citations, freshness strategies, and access controls.
- Integrate agents with internal services, APIs, case-management tools, knowledge bases, and data services.
- Engineer structured outputs, guardrails, refusal and fallback patterns, and robust error handling.
- Build evaluation and regression-testing systems using golden sets, quality and safety metrics, telemetry, and feedback loops.
- Prepare agents for production through monitoring, alerting, audit logs, incident-response runbooks, and cost and latency optimization.
- Collaborate with Risk, Compliance, and InfoSec on controls for sensitive KYC and credit information.
Requirements
- Experience delivering AI agents that reduce manual effort and cycle time in onboarding or credit workflows.
- Ability to produce grounded, explainable outputs with traceable citations to approved documents or data.
- Ability to achieve stable production operations, including SLA adherence, low incident rates, and clear runbooks.
- Experience establishing reusable agent patterns such as RAG templates, evaluation harnesses, and guardrails.
- Experience with document-heavy workflows such as KYC packs or financial statements and extraction or classification approaches is preferred.
- Knowledge of retrieval evaluation, reranking, and agent-testing methodologies is preferred.
- Familiarity with regulated workflow controls, including segregation of duties, auditability, and data minimization, is preferred.
Benefits
- Flexible working arrangements.
- Continuous professional development opportunities.
- Opportunities for career growth within an inclusive and diverse workplace.
Categories
About HSBC
HSBC is a global bank that provides retail, commercial and investment banking, payments, and wealth management to individuals, SMEs, and multinationals. It earns fees, interest income, and trading revenues through branches and digital platforms across major markets. Headquartered in London, it serves over 40 million customers in 58 countries and is listed in London, Hong Kong, New York, and Bermuda.