AI Solutions Engineer, Technology Workplace Services
EQ Bank | Canada5 days ago
Toronto, CanadaSenior
Responsibilities
- Identify, assess, and prioritize AI, automation, process-improvement, and workplace technology opportunities.
- Translate business needs into process designs, solution requirements, acceptance criteria, test scenarios, implementation plans, and support models.
- Design, configure, develop, test, deploy, maintain, and support secure AI-powered copilots, agents, automations, scripts, analytics, and low-code solutions.
- Build enterprise search, retrieval, grounding, orchestration, agent, workflow, knowledge, and integration solutions for Technology Workplace Services.
- Integrate AI capabilities with Microsoft 365, ServiceNow, workplace applications, identity systems, knowledge systems, reporting tools, and operational workflows.
- Implement access controls, data protection, validation, auditability, exception handling, rollback, monitoring, and human oversight.
- Coordinate with Architecture, Security, Privacy, Risk, Compliance, Data, platform teams, and vendors to validate designs and controls.
- Create runbooks, knowledge articles, SOPs, prompt guidance, playbooks, job aids, dashboards, metrics, and support documentation.
- Provide demonstrations, workshops, training, coaching, and office-hour support to improve AI literacy and adoption.
- Provide targeted support for endpoints, collaboration tools, audiovisual equipment, enterprise applications, incidents, requests, problems, changes, onboarding, offboarding, and device deployment.
Requirements
- College diploma or university degree in Information Technology, Computer Science, Business Technology, Data and Analytics, or a related discipline, or equivalent experience.
- At least 5 years of experience in IT service delivery, workplace technology, AI enablement, process improvement, automation, business analysis, or a related technical role.
- Practical experience analyzing requirements and designing, documenting, testing, deploying, monitoring, and supporting AI, automation, scripting, analytics, or low-code solutions.
- Working knowledge of generative AI patterns including prompt design, orchestration, retrieval-augmented generation, enterprise search, grounding, structured output, tool or function calling, evaluation, and human-in-the-loop controls.
- Familiarity with Microsoft 365 and enterprise AI and automation platforms including Microsoft Copilot, Copilot Studio, Power Automate, Power Apps, Power BI, Microsoft Fabric, Azure AI, and PowerShell.
- Knowledge of API integration, authentication and authorization, managed identities or service accounts, secrets management, data transformation, secure connector design, source control, solution packaging, environment configuration, release management, monitoring, logging, and technical runbooks.
- Understanding of ITIL practices covering Incident, Request, Problem, Change, Knowledge, Asset, and Service Level Management.
- Strong knowledge of security, privacy, data lifecycle, governance, classification, minimization, access, retention, lineage, appropriate use, and AI evaluation principles.
- Strong analytical, troubleshooting, documentation, communication, collaboration, prioritization, and change-adoption skills.
- Candidates must successfully complete a criminal background check and credit check.
Benefits
- Competitive discretionary bonus, RRSP match, medical, dental, vision, life, and disability benefits.
- Employee Share Purchase Plan, maternity/parental top-up, generous vacation policy, and personal days.
- Virtual events, professional development, and a comprehensive Career Development program.
- Hybrid work arrangement with office time at EQ Bank’s additional office space at 2200-25 Ontario Street, Toronto, Ontario.
- Barrier-free recruitment process and workplace accommodations are available.
Tech Stack
PowerShellPython
Categories
About EQ Bank | Canada
EQ Bank is the digital banking platform of Equitable Bank (EQB Inc., TSX: EQB), headquartered in Toronto. It provides consumer online banking such as savings accounts, GICs, and payments, and connects to Equitable Bank’s broader mortgage, lending, and trust services for individuals and businesses. Equitable Bank, founded in 1970, is Canada’s seventh-largest Schedule I bank by assets and serves nearly 4 million customers nationwide.